Celanese since Nov 2011
IT Site Relationship Manager
Celanese Feb 2007 - Nov 2011
Technical Analyst - Incident Management
Henry Schein 2000 - 2007
Drug Room Representative
Education:
University of North Texas 2005 - 2009
University of North Texas 1999 - 2001
Skills:
Process Improvement Microsoft Excel Itil Incident Management Sharepoint Customer Service Business Analysis Vendor Management Project Management Software Documentation Information Technology Training Business Process Improvement Troubleshooting Sap Infrastructure Management Microsoft Exchange Visual Basic It Service Management Itil Root Cause Analysis Cause Mapping Microsoft Excel Vba Human Resources Bmc Remedy Bmc Footprints Ca Unicentre
Certifications:
Itil Foundations Itil Practitioner - Support and Restore Itil Practitioner - Change and Control Itil Intermediate - Service Strategy Itil Intermediate - Continual Service Improvement Hdi Problem Management Professional Itil - Managing Across the Lifecycles
Adam Robbins was at the Jedi event Sunday afternoon with his 5-year-old son, Caleb, who wore paper Yoda ears on his head. He made the ears earlier in the day, along with a Chewbacca bookmark and a BB-8 droid created from a paper plate.