Safelite Solutions
Job Coach
Xerox 2012 - 2016
Customer Care Supervisor
Consumer Education Services, Inc 2009 - 2011
Credit Counselor
Art.com 2007 - 2008
Customer Service and Sales Representative Ii
Small Kane Architects, Pa 2004 - 2007
Receptionist and Administrative Assistant
Education:
University of North Carolina at Greensboro 2009 - 2012
Meredith College 2004 - 2006
Bachelor of Social Work, Bachelors, Social Work
Skills:
Training Leadership Team Building Customer Service Management Sales Coaching Customer Satisfaction Call Centers Customer Retention Consensus Building Analysis Customer Relations Conflict Resolution Escalation Resolution
Interests:
Writing Relationship Building Team Building Coaching Creative Communications Personal Development Customer Service
ACS, a Xerox Company - Cary, NC since 2012
Call Center Supervisor
Consumer Education Services, Inc 2009 - 2011
Credit Counselor
Art.com 2007 - 2008
Customer Service / Sales Representative II (Art Solutions)
SMALL KANE ARCHITECTS, P.A. 2004 - 2007
Receptionist / Administrative Assistant
KIRNEY ENTERPRISES, INC./HANDYMAN CONNECTION 2002 - 2003
Office Coordinator
Education:
University of North Carolina at Greensboro 2009 - 2012
BLS - Online, Humanities
Meredith College 2004 - 2006
Pursued BSW, Social Work
Skills:
Team Building Workshop Facilitation Leadership Management Consensus Building Escalation Coaching Organizational Development Training Customer Service Collaborative Leadership
Interests:
customer service, CRM software and technologies, team-building, corporate communications, organizational development, writing, speaking, community building
CONSUMER EDUCATION SERVICES, INC Raleigh, NC 2009 to 2011 Credit Counselor - Creditor Services DepartmentART.COM Raleigh, NC 2007 to 2008 Customer Service / Sales Representative II / ESCALATIONS - ART SOLUTIONSSMALL KANE ARCHITECTS, PA Raleigh, NC 2004 to 2007 Receptionist / Administrative AssistantOXFORD UNIVERSITY PRESS Raleigh, NC 2003 to 2004 Order RepresentativeKIRNEY ENTERPRISES, INC. / HANDYMAN CONNECTION Raleigh, NC 2002 to 2003 Office CoordinatorBAILIWICK STRUCTURAL SYSTEMS, LLC Raleigh, NC 2002 to 2002 Customer Service RepresentativeBOISE CASCADE OFFICE PRODUCTS - Technology Division Raleigh, NC 2000 to 2001 Inside Sales RepresentativeMERISEL AMERICAS, INC Cary, NC 1999 to 2000 Technical Training Telesales RepresentativePARSONS TECHNOLOGY Cedar Rapids, IA 1998 to 1999 Inbound Sales and Service Agent
Skills:
Proficient In: Microsoft Office (Word, Excel),Outlook, Windows XP, SAP
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Twin Beach Elementary School West Bloomfield MI 1981-1982, Saint William School Walled Lake MI 1982-1985, Spring Mills Elementary School Highland MI 1986-1987, Highland Junior High School Highland MI 1987-1990