David L Tyson

US Patent:

8369504, Feb 5, 2013

Filed:

Mar 19, 2009

Appl. No.:

12/407088

Inventors:

Jonathan R. Sampson - Matthews NC, US
Timothy A. Guerry - Cornelius NC, US
Michael N. Smith - Charlotte NC, US
David A. Tyson - Charlotte NC, US
Trevor Lewis - Newark DE, US
Christopher S. Welles - Charlotte NC, US

Assignee:

Bank of America Corporation - Charlotte NC

International Classification:

H04M 3/42
G06Q 10/00

US Classification:

37920101, 705 11

Abstract:

Apparatus and methods for providing customer interaction information to a business channel. The apparatus and methods may involve receiving from a first business channel a first customer interaction data structure corresponding to a customer interaction, storing a data object corresponding to the first customer interaction data structure; and providing to a second business channel formatting information corresponding to the first customer interaction data structure. The first and second business channels may thus use independent data structures for storing their customer interaction information in a centralized database. The first and second data structures may view the other's data structures using formatting from the other channel.