Capgemini
Delivery Manager-Systems Engineer
Univision Communications Inc. 2009 - 2013
Manager of Desktop Client Services
Univision Communications Inc. 2009 - 2013
Systems Engineer at Hcl Technologies
Univision Communications Inc. 2004 - 2009
Helpdesk Manager
Univision Communications Inc. 1998 - 2004
Helpdesk Level 3
Education:
Trinity Valley Community College
Associates, Associate of Arts, Computer Science
Skills:
Active Directory Troubleshooting Servers Technical Support Management Windows Server Project Management Windows Microsoft Exchange Juniper Technologies Microsoft Office Customer Service Sophos Antivirus It Operations Operating Systems Antivirus Systems Vmware Broadcast Broadcasting Microsoft Excel Scom Helpdesk Management Group Policy Development It Management Help Desk Support Dns Domain Name System Systems Engineering Helpdesk Support Team Leadership End User Support Active Directory Management Desktop Services Escalated Issue Resolution Vendor Relationship Management Vendor Management Photoshop Training Facilitation Ms Exchange Management Process Improvement