Gregory A Weber

US Patent:

8239903, Aug 7, 2012

Filed:

Sep 15, 2008

Appl. No.:

12/210628

Inventors:

Theresa Campagna - Philadelphia PA, US
David L. Chavez - Broomfield CO, US
Gregory D. Weber - Westminster CO, US

Assignee:

Avaya Inc. - Basking Ridge NJ

International Classification:

H04N 7/173

US Classification:

725107, 725100, 725131, 725139, 725151

Abstract:

One exemplary aspect is advanced multimedia communications via OCAP using customer specific profiles resident in the STB for service application management. Additional aspects relate to service application management including filtering, controlling the display of content associated with one or more service applications, performing an action based on the service application, scheduling a communication based on the service application and initiating a request for service based on, for example, a detected problem. Still further aspects relate to managing information associated with a service application received at a STB including initiating a communication to a support representative.

US Patent:

8453188, May 28, 2013

Filed:

Mar 18, 2008

Appl. No.:

12/050634

Inventors:

Theresa Campagna - Philadelphia PA, US
David L. Chavez - Broomfield CO, US
Gregory D. Weber - Westminster CO, US

Assignee:

Avaya Inc. - Basking Ridge NJ

International Classification:

H04N 7/173

US Classification:

725110, 725 46, 725 60, 725133

Abstract:

Utilization of stored of personalized information and communication preferences in a profile in a STB in a structured format or via cookies allows at least a combination of feature rich telephony applications, with the personalized data stored in STBs facilitating feature rich communications sessions. Providing advanced multimedia communications applications using personalized data resident in STBs could allow an entity to provide, for example, many previously unavailable services, and therefore provide considerable new business potential. The personal information stored in the STB can convey many exemplary benefits, such as communication preferences, alternate contact modalities, payment preferences, priority preferences, trusted contacts, personal information, as well as multimedia messaging, etc. The integration of the personal information with the intelligent personal agent also enhances the user experience.

US Patent:

20090241153, Sep 24, 2009

Filed:

Mar 18, 2008

Appl. No.:

12/050677

Inventors:

Theresa Campagna - Philadelphia PA, US
David L. Chavez - Broomfield CO, US
David Mohler - Arvada CO, US
Gregory D. Weber - Westminster CO, US

Assignee:

Avaya Technology LLC - Basking Ridge NJ

International Classification:

H04N 7/173

US Classification:

725110, 725133

Abstract:

Utilization of stored of personalized information and communication preferences in a profile in a STB in a structured format or via cookies allows at least a combination of feature rich telephony applications, with the personalized data stored in STBs facilitating feature rich communications sessions. Providing advanced multimedia communications applications using personalized data resident in STBs could allow an entity to provide, for example, many previously unavailable services, and therefore provide considerable new business potential. The personal information stored in the STB can convey many exemplary benefits, such as communication preferences, alternate contact modalities, payment preferences, priority preferences, trusted contacts, personal information, as well as multimedia messaging, etc. The integration of the personal information with the intelligent personal agent also enhances the user experience.

US Patent:

20090241158, Sep 24, 2009

Filed:

Mar 18, 2008

Appl. No.:

12/050575

Inventors:

Theresa Campagna - Philadelphia PA, US
David L. Chavez - Broomfield CO, US
Gregory D. Weber - Westminster CO, US

Assignee:

Avaya Technology LLC - Basking Ridge NJ

International Classification:

H04N 7/173

US Classification:

725131

Abstract:

Utilization of stored of personalized information and communication preferences in a profile in a STB in a structured format or via cookies allows at least a combination of feature rich telephony applications, with the personalized data stored in STBs facilitating feature rich communications sessions. Providing advanced multimedia communications applications using personalized data resident in STBs could allow an entity to provide, for example, many previously unavailable services, and therefore provide considerable new business potential. The personal information stored in the STB can convey many exemplary benefits, such as communication preferences, alternate contact modalities, payment preferences, priority preferences, trusted contacts, personal information, as well as multimedia messaging, etc. The integration of the personal information with the intelligent personal agent also enhances the user experience.

US Patent:

20090241159, Sep 24, 2009

Filed:

Mar 18, 2008

Appl. No.:

12/050605

Inventors:

Theresa Campagna - Philadelphia PA, US
David L. Chavez - Broomfield CO, US
Gregory D. Weber - Westminster CO, US

Assignee:

Avaya Technology LLC - Basking Ridge NJ

International Classification:

H04N 7/173

US Classification:

725131

Abstract:

Utilization of stored of personalized information and communication preferences in a profile in a STB in a structured format or via cookies allows at least a combination of feature rich telephony applications, with the personalized data stored in STBs facilitating feature rich communications sessions. Providing advanced multimedia communications applications using personalized data resident in STBs could allow an entity to provide, for example, many previously unavailable services, and therefore provide considerable new business potential. The personal information stored in the STB can convey many exemplary benefits, such as communication preferences, alternate contact modalities, payment preferences, priority preferences, trusted contacts, personal information, as well as multimedia messaging, etc. The integration of the personal information with the intelligent personal agent also enhances the user experience.

US Patent:

20090300668, Dec 3, 2009

Filed:

May 30, 2008

Appl. No.:

12/130611

Inventors:

Theresa Campagna - Philadelphia PA, US
David L. Chavez - Broomfield CO, US
Gregory D. Weber - Westminster CO, US

Assignee:

AVAYA TECHNOLOGY LLC - Basking Ridge NJ

International Classification:

H04N 7/16

US Classification:

725 2

Abstract:

One exemplary aspect is advanced multimedia communications via OCAP using customer specific profiles resident in the STB for bill management. Aspects of the invention also relate to managing payment preferences, auto payment of bills or invoices, managing bill notification preferences, triggering a notification to be sent to one or more of an associated device and the STB upon receipt of a bill, analyzing an incoming bill with an intelligent agent and optionally initiating a communication to the vendor associated with a bill based on the analysis, acquiring additional information about the bill including an image of the bill and/or additional details, and forwarding invoice information to a destination associated with the STB.

US Patent:

20090300694, Dec 3, 2009

Filed:

May 30, 2008

Appl. No.:

12/130642

Inventors:

Theresa Campagna - Philadelphia PA, US
David L. Chavez - Broomfield CO, US
Gregory D. Weber - Westminster CO, US

Assignee:

AVAYA TECHNOLOGY LLC - Basking Ridge NJ

International Classification:

H04N 7/173
H04N 7/16

US Classification:

725106, 725152

Abstract:

One exemplary aspect is advanced multimedia communications via OCAP using customer specific profiles resident in the STB for calendar management. Additional aspects relate to invitation management including auto-calendaring, forwarding of an invitation details to a specific destination, conflict resolution, auto-rescheduling, global rescheduling and automatic reminders based on an invitation. Still further aspects relate to enabling confirmation of an appointment based on a received reminder and a technique to confirm an appointment with the ability to forward an appointment confirmed identifier to the appointment setter. Rescheduling routines are also provided for use with the calendaring application.