Skills:
Management of technical people/groups (International IT Operations/Help Desk team), Vendor Management, Key Performance Indicator (KPI) reporting, Service level agreement (SLA) management, Inventory management, Change management, Project management, Translating business requirements into technical specifications, Exposure to COBIT, ITIL, ITSM, Hoshin, TQM, CPI, Stress/Load testing, Internet infrastructure architecture, CDN strategy, Global collaboration, Telecommuting, Team leadership, All Microsoft Windows desktop and server operating systems, VMware, BMC Service Desk Express, SharePoint, Websense, BlackBerry Enterprise Server (BES), Sophos, Navision (support, not development), Acronis, Microsoft Office (Word, Excel, PowerPoint, Visio), Inter-Tel 5000 phone system, Exposure to MS Unified Communications (UC), CDN/ADN (Akamai, Digital Island/Level3, Netli), Segue SilkPerformer (similar to LoadRunner, including script development), BIND (DNS), Exposure to networking, load balancing, global load balancing, VPN, Lotus Notes (including some minor development), Novell Netware (client, IPX/SPX), TIPSTM