Juan C Vasquez

US Patent:

8229090, Jul 24, 2012

Filed:

Apr 17, 2007

Appl. No.:

11/736112

Inventors:

Parind S. Poi - Coppell TX, US
Prashant B. Desai - Land O Lakes FL, US
Mayuresh M. Hegde - Irving TX, US
Juan M. Vasquez - Gibsonton FL, US
Santosh M. Bijur - Allen TX, US

Assignee:

Verizon Patent and Licensing Inc. - Basking Ridge NJ

International Classification:

H04M 11/00

US Classification:

379 8818, 37926502, 37926513, 37926509, 37926604, 37926607, 37921102, 370352

Abstract:

A method includes receiving a telephone call at a network device and forwarding the telephone call to a proxy device. The method also includes forwarding the telephone call, from the proxy device, to a first voice portal and determining that telephone call should be transferred to a second voice portal. The method further includes forwarding, by the first voice portal, a transfer request to the network device and forwarding, by the network device, the telephone call to a second voice portal.

US Patent:

8442207, May 14, 2013

Filed:

Mar 15, 2011

Appl. No.:

13/048605

Inventors:

Mayuresh Hegde - Irving TX, US
Parind Poi - Lewisville TX, US
Prashant Desai - Land O'Lakes FL, US
Juan Vasquez - Gibsonton FL, US

Assignee:

Verizon Patent and Licensing Inc. - Basking Ridge NJ

International Classification:

H04M 3/00
H04M 5/00

US Classification:

37926501, 37926506, 379309

Abstract:

An approach is provided for initiating a service observing session by tracking a number of concurrent service observing sessions to an automatic call distributor, and selectively restricting the number of concurrent sessions based on a predetermined restriction criterion. Each of the service observing sessions is established for a user to monitor a voice call involving an agent.

US Patent:

8477909, Jul 2, 2013

Filed:

Aug 16, 2010

Appl. No.:

12/856853

Inventors:

Parind Poi - Lewisville TX, US
Prashant Desai - Land O Lakes FL, US
Mayuresh Hegde - Irving TX, US
Juan Vasquez - Tampa FL, US
Haridas Bhogade - Plant City FL, US

Assignee:

Verizon Patent and Licensing Inc. - Basking Ridge NJ

International Classification:

H04M 1/24
H04M 3/08
H04M 3/22

US Classification:

379 1002, 379 2601

Abstract:

A device may automatically place a call to a call routing device based on one of a list of numbers or addresses. The call may be forwarded by the call routing device to a call agent device. The device may also establish a session with the call agent device to which the call is forwarded by the call routing device and automatically receive, from the call agent device, a message that includes an identifier for a virtual call agent. The device may extract the identifier from the received message, compare the extracted identifier to an identifier that is associated with the call, and determine whether the call routing device correctly forwarded the call based on the comparison.

US Patent:

8613099, Dec 17, 2013

Filed:

Jun 25, 2010

Appl. No.:

12/823849

Inventors:

Prashant B. Desai - Land O'Lakes FL, US
Mayuresh M. Hegde - Irving TX, US
Juan M. Vasquez - Gibsonton FL, US
Parind S. Poi - Lewisville TX, US
Haridas Bhogade - Plant City FL, US

Assignee:

Verizon Patent and Licensing Inc. - Basking Ridge NJ

International Classification:

G06F 17/30
G06F 7/04
H04N 7/16
G06F 15/173
G06F 11/00
G01R 31/08
G08C 15/00

US Classification:

726 26, 370252, 709223, 709226

Abstract:

A system for and method of system for performing dynamic extension assignment is presented. In one exemplary embodiment, the method may comprise receiving, via a network, an extension assignment request associated with a network endpoint, identifying the network endpoint based on one or more properties of the network endpoint, applying one or more rules to identify an extension to be assigned to the network endpoint based on the one or more properties of the endpoint, and assigning the extension to the network endpoint.