Kenneth G Hahn

US Patent:

6970885, Nov 29, 2005

Filed:

Jun 27, 2000

Appl. No.:

09/606093

Inventors:

Rasiklal P. Shah - Latham NY, US
Richard A. Grothman - Winneconne WI, US
Kenneth E. Hahn - Greendale WI, US
Bruce T. Ward - Pewaukee WI, US
Douglas R. Hofstetter - Sussex WI, US
Richard L. Frowein - Waukesha WI, US

Assignee:

General Electric Company - Niskayuna NY

International Classification:

G06F017/30

US Classification:

707104, 707 2, 707 3, 707 6, 707101, 707102, 707103

Abstract:

A method and system are disclosed for enabling training of field service personnel such as field engineers and field service of machines such as medical diagnostic machines, e. g. , CT, MRI, and x-ray machines. The system is desirably implemented over the Internet in which field service personnel using handheld computers are able to selectively search cataloged items relating to reference materials such as portions of product installation manuals, service manuals, field modification information or updates, training manuals, safety information, design diagrams, parts lists, etc. , and retrieve copies of the relevant portions of the reference materials. The reference materials are cataloged and searchable using, for example, data relating to a product type and model, a skill level, a service task, and an authorization level.

US Patent:

7010549, Mar 7, 2006

Filed:

Oct 14, 2003

Appl. No.:

10/687408

Inventors:

Rasiklal Punjalal Shah - Latham NY, US
Richard Alan Grothman - Pewaukee WI, US
Kenneth Edward Hahn - Greendale WI, US
Bruce Taylor Ward - Lake Mills WI, US
Douglas Robert Hofstetter - Sussex WI, US
Richard Lee Frowein - Waukesha WI, US

Assignee:

General Electric Company - Niskayuna NY

International Classification:

G06F 7/00

US Classification:

7071041, 707 2, 707 3, 707 6, 707101, 707102, 707103

Abstract:

A method and system are disclosed for enabling training of field service personnel such as field engineers and field service of machines such as medical diagnostic machines, e. g. , CT, MRI, and x-ray machines. The system () is desirably implemented over the Internet in which field service personnel using handheld computers are able to selectively search cataloged items relating to reference materials such as portions of product installation manuals, service manuals, field modification information or updates, training manuals, safety information, design diagrams, parts lists, etc. , and retrieve copies of the relevant portions of the reference materials. The reference materials are cataloged and searchable using, for example, data relating to a product type and model, a skill level, a service task, and an authorization level.