Laura Jenniffer Sherritt

Tier 2 Technical Support Consultant

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Location:

274 Grand Teton Dr, Henderson, NV 89074

Industry:

Telecommunications

Work:

Phoneburner
Tier 2 Technical Support Consultant
Phoneburner Aug 2017 - Sep 2018
Customer Support Representative and Consultant
Zillow Group Apr 2016 - Feb 2017
New Construction Builder Support and Agent Care Representative
Xome Jan 2015 - Apr 2016
Senior Xome Concierge and Zendesk and Zopim Chat Administrator
Time Equipment Company Oct 2013 - Jan 2015
Technical Support Representative I

Education:

Peninsula High School
Fresh Start

Skills:

Customer Service
Accounting
Html
Software Documentation
Windows
Project Management
Quickbooks
Microsoft Office
Social Networking
Hands on Training
Public Speaking
Troubleshooting
Training
Program Management
Web Design
Instructional Design
Outlook
Team Leadership
Quality Assurance
Team Building
Non Profits
Time Management
Non Profit Volunteer
Technical Support
Teaching
Newsletters
Start Ups
Blogging
Social Media
Sales
Microsoft Word
Powerpoint
Microsoft Excel
Leadership
Volunteer Recruiting
Networking
Staff Development
Fundraising
Coaching
Management
Process Improvement
E Learning
Volunteering
Research
Marketing
Customer Satisfaction
Wordpress
Event Planning
Writing
Nonprofits

Interests:

Social Services
Children
Education
Science and Technology
Human Rights
Animal Welfare
Arts and Culture

Languages:

English
German

Laura Sherritt Kent, WA

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Work:

GlobalScholar.com

Sep 2010 to Present
Tier 2 Technical Support Specialist Solid Documents, LLC
Redmond, WA
Nov 2009 to Sep 2010
Small Software Provider Customer Service Specialist KUE Digital Inc. (Globalscholar.com)
Bellevue, WA
Nov 2007 to Nov 2008
Customer Service Manager Solid Documents LLC
Redmond, WA
Mar 2006 to Nov 2007
Customer Service Expeditor Internet Advancement Inc
Redmond, WA
Apr 2003 to Mar 2006
SEO/SEM Company Accounts Receivable-Financial Services Manager

Education:

Green River Community College
Auburn, WA
May 2012
Education Tacoma Community College
1999
Associates in Human Services

Skills:

Software/Web Troubleshooting CRM/Bug reporting and tracking SQL Server Queries Wordpress blog design/writing Software QA and Testing on Windows and Mac Adobe Acrobat- PDF file creation and editing Support Staff supervision Marketing Written and Verbal Communication Accounts Receivable /Billing /Collections Social Networking for marketing Microsoft Office: Word, Excel, Outlook, PowerPoint, Publisher Quickbooks Visual Studio Team Edition Solid PDF Tools, Microsoft SQL Server WordPress

Laura Sherritt

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