Usaa
Director Insight Research
Usaa Jan 2017 - Mar 2017
Director of Human Performance Improvement
Usaa Jan 2017 - Mar 2017
Director of Insight Research
Usaa Jan 2017 - Mar 2017
Director of Channel Management
At&T Jun 1997 - Nov 2002
Customer Service Representative
Education:
University of the Incarnate Word 2010 - 2016
Bachelors, Business Administration, Management, Business Administration and Management, Business Management
Skills:
Business Process Improvement Contact Center Operations Cross Functional Team Leadership Facilitation User Experience User Experience Design
Sep 2009 to 2000 Senior Commercial New Business UnderwriterThe Hartford Insurance Group Mobile, AL Feb 2009 to Sep 2009 Senior Partner Sales RepresentativeThe Hartford Insurance Group Tyler, TX Jun 2006 to Feb 2009 Senior Select Customer Sales RepresentativeThrelkeld & Company Insurance Tyler, TX Jan 2006 to Jun 2006 Small Commercial Customer Service RepresentativeThe Hartford Insurance Group San Antonio, TX Jan 2005 to Jan 2006 Commercial New Business/Renewal UnderwriterHarley-Davidson Financial Services - Insurance Group Plano, TX May 2004 to Jan 2005 Insurance Counselor I
Education:
Texas A&M University College Station, TX 1998 to 2002 BS in PsychologyTexas A & M University B.S in Psychology
Skills:
sales planning, mentorship and employee training, territory management