Mark A Angel

US Patent:

6711585, Mar 23, 2004

Filed:

Jun 15, 2000

Appl. No.:

09/594083

Inventors:

Max Copperman - Santa Cruz CA
Mark Angel - Cupertino CA
Jeffrey H. Rudy - San Jose CA
Scott B. Huffman - Redwood City CA
David B. Kay - Los Gatos CA
Raya Fratkina - Hayward CA

Assignee:

Kanisa Inc. - Cupertino CA

International Classification:

G06F 1730

US Classification:

7071041

Abstract:

A method and system organize and retrieve information using taxonomies, a document classifier, and an autocontextualizer. Documents (or other knowledge containers) in an organization and retrieval subsystem may be manually or automatically classified into taxonomies. Documents are transformed from clear text into a structured record. Automatically constructed indexes help identify when the structured record is an appropriate response to a query. An automatic term extractor creates a list of terms indicative of the documents subject matter. A subject matter expert identifies the terms relevant to the taxonomies. A term analysis system assigns the relevant terns to one or more taxonomies, and a suitable algorithm is then used to determine the relatedness between each list of terms and its associated taxonomy. The system then clusters documents for each taxonomy in accordance with the weights ascribed to the terms in the taxonomys list and a directed acyclic graph (DAG) structure is created.

US Patent:

7337158, Feb 26, 2008

Filed:

Jul 13, 2004

Appl. No.:

10/889888

Inventors:

Raya Fratkina - Yorktown Heights NY, US
Monica Anderson - San Jose CA, US
Mark Angel - Napa CA, US
Max Copperman - Santa Cruz CA, US
Scott B. Huffman - Redwood City CA, US
David B. Kay - Los Gatos CA, US
Robert Stern - Cupertino CA, US
Jeffrey Rudy - San Jose CA, US

Assignee:

Consona CRM Inc. - Indianapolis IN

International Classification:

G06F 17/00
G06F 7/00
G06N 5/00
G06N 5/02

US Classification:

706 45, 706 46, 707 3, 7071041

Abstract:

A method and system are disclosed for retrieving information through the use of a multi-stage interaction with a client to identify particular knowledge content associated with a knowledge map.

US Patent:

7376620, May 20, 2008

Filed:

Jul 23, 2001

Appl. No.:

09/911839

Inventors:

David B. Kay - Los Gatos CA, US
Denis Lynch - San Jose CA, US
Mark Angel - Napa CA, US
Shafi Mohammed - Moutain View CA, US
Catherine Wormington - San Carlos CA, US

Assignee:

Consona CRM Inc. - Indianapolis IN

International Classification:

G06Q 40/00

US Classification:

705 40, 705 36, 705 35, 705 26

Abstract:

In an information retrieval application, a system and method for detecting content holes. A content body is parsed into a plurality of concepts nodes, including a first concept node. A percentage of successful service interactions is determined as a function of concept node and, if the percentage of successful service interactions at the first concept node is below a predefined threshold, a content hole is flagged.

US Patent:

7401087, Jul 15, 2008

Filed:

Jul 1, 2003

Appl. No.:

10/610994

Inventors:

Max Copperman - Santa Cruz CA, US
Mark Angel - Cupertino CA, US
Jeffrey H. Rudy - San Jose CA, US
Scott B. Huffman - Redwood City CA, US
David B. Kay - Los Gatos CA, US
Raya Fratkina - Hayward CA, US

Assignee:

Consona CRM, Inc. - Indianapolis IN

International Classification:

G06F 17/00

US Classification:

707101, 707102, 7071041, 707103 R

Abstract:

A method and system organize and retrieve information using taxonomies, a document classifier, and an autocontextualizer. Documents (or other knowledge containers) in an organization and retrieval subsystem may be manually or automatically classified into taxonomies. Documents are transformed from clear text into a structured record. Automatically constructed indexes help identify when the structured record is an appropriate response to a query. An automatic term extractor creates a list of terms indicative of the documents' subject matter. A subject matter expert identifies the terms relevant to the taxonomies. A term analysis system assigns the relevant terms to one or more taxonomies, and a suitable algorithm is then used to determine the relatedness between each list of terms and its associated taxonomy. The system then clusters documents for each taxonomy in accordance with the weights ascribed to the terms in the taxonomy's list and a directed acyclic graph (DAG) structure is created.

US Patent:

7539656, May 26, 2009

Filed:

Mar 6, 2001

Appl. No.:

09/798964

Inventors:

Raya Fratkina - Hayward CA, US
Monica Anderson - San Jose CA, US
Mark A. Angel - Cupertino CA, US
Max Copperman - Santa Cruz CA, US
Scott B. Huffman - Redwood City CA, US
David Kay - Los Gatos CA, US
Robert Stern - Cupertino CA, US

Assignee:

Consona CRM Inc. - Indianapolis IN

International Classification:

G06F 17/00
G06F 17/30
G06N 5/00

US Classification:

706 45, 707 3, 7071041

Abstract:

A method and system are disclosed for retrieving information through the use of a multi-stage interaction with a client to identify particular knowledge content associated with a knowledge map. The present invention is an application program running on a server accessed via the world-wide web or other data network using standard Internet protocols, a web browser and web server software. In addition to an automated portion, the present invention allows a human dialog designer to model the way the system elicits information, giving a human feel to the dialog and a better customer experience. In operation, users start a dialog by directing their web browser to a designated web page. This web page asks the user some initial questions that are then passed to a dialog engine. The dialog engine then applies its methods and algorithms to a knowledge map, using dialog control information\ and the user's responses to provide feedback to the user. The feedback may include follow-up questions, relevant documents, and instructions to the user (e. g.

US Patent:

20020133392, Sep 19, 2002

Filed:

Feb 21, 2002

Appl. No.:

10/081125

Inventors:

Mark Angel - Napa CA, US
David Kay - Los Gatos CA, US
John Chmaj - North Bend WA, US
Christopher LuVogt - Cupertino CA, US
Dominique Trempont - Menlo Park CA, US

International Classification:

G06F017/60

US Classification:

705/010000

Abstract:

This document discusses, among other things, systems and methods for implementing at least partially automated customer relationship management (CRM) distributed across various enterprises or entities. Such entities may include an anchor or affinity enterprise vending a “whole product” to consumers, and various secondary or tenant enterprises vending components of the whole product. Such entities may also include a reseller or other value-adder as the affinity enterprise, and the product manufacturer as the secondary enterprise. By providing a distributed CRM content provider, documentation or other content can be substantially independently created, managed, and/or updated by the particular entity most capable of doing so. Autocontextualization of documents and/or user-provider dialog to concepts allows efficient and inexpensive content management. In addition to dialog-driven concept-organized content providers, other content providers include, among other things, web site documents or services, text search engines, discussion threads, and/or escalation to (or de-escalation from) an interface for interacting with a human customer service representative over a computer network or at the enterprise's CRM call center.

US Patent:

20030115191, Jun 19, 2003

Filed:

Jan 14, 2002

Appl. No.:

10/047446

Inventors:

Max Copperman - Santa Cruz CA, US
Allen Cypher - Capitola CA, US
Raya Fratkina - Peekskill NY, US
Wendy Fritzke - Seattle WA, US
Scott Huffman - Redwood City CA, US
Denis Lynch - San Jose CA, US
Samir Mahendra - Sunnyvale CA, US
Shailaja Venkatsubramanyan - San Jose CA, US
Scott Waterman - Campbell CA, US
Mark Angel - Napa CA, US

International Classification:

G06F007/00

US Classification:

707/003000

Abstract:

This document discusses, among other things, systems, devices, and methods for implementing an efficient and cost-effective automated content provider that effectively steers a user to relevant stored documents. Word or text features are extracted from user query language, and matched to substantially similar concept features. The concepts are organized in primary groups, such as Activities, Objects, Symptoms, and Products groups, which may be implemented as taxonomies. Documents that include the concept feature are tagged to that concept. A list of links or other document indicators tagged to the matched concepts is displayed for the user. Derived groups map relationships between concepts in the same or different primary groups, so that a particular matched concept results in the display of related concepts for restricting or otherwise changing the documents in play that are displayed for the user. This document also describes techniques for ranking the related concepts for display to the user.

US Patent:

20030130023, Jul 10, 2003

Filed:

Jan 4, 2002

Appl. No.:

10/038687

Inventors:

Mark Angel - Las Vegas NV, US

International Classification:

A63F013/00

US Classification:

463/013000

Abstract:

A video implemented casino card game deals multiple hands. In a preferred embodiment the game includes a means for simulating a plurality of players on a game display. Each simulated player is dealt a hand of cards pursuant to a predetermined card game selected by a game player. Subsequent to the initial deal, the game player selects which hand to play. Once the hand has been selected, each hand is fully played. Only the game player's hand is fully revealed during play. Based on the game player's final cards, the player is paid according to a pay table. Thereafter, all hands are revealed and the game player is paid a bonus amount if the player's selected hand is the highest hand of the dealt hands. In a card game requiring a draw, or decision, unselected card hands are played according to a preprogrammed methodology within a gaming machine's internal microprocessor.