Nancy Gonzalez Shivers

Nancy Shivers

view source

Location:

906 Crestmont Place Loop, Missouri City, TX 77459

Industry:

Oil & Energy

Work:

Alen Usa Feb 2019 - Aug 2020
Customer Service Manager
Lifeenergy Llc 2017 - Feb 2019
Customer Service Manager
Just Energy Feb 2011 - Feb 2017
Customer Service Manager
Just Energy Feb 2012 - Feb 2015
Sales and Retention Manager
T-Mobile Mar 2008 - Jan 2011
Supervisor For Customer Service

Education:

Houston Baptist University 2014 - 2016
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management, Finance Mission High School
The University of Texas - Pan American
Associates Augusta University
Bachelors, Bachelor of Business Administration

Skills:

Call Center
Management
Product Development
Process Improvement
Operations Management
Retaining Customers
Call Centers
Forecasting
Business Process Improvement
Customer Satisfaction
Customer Experience
Telecommunications
Analysis
Leadership
Customer Service
Training
Team Building
Customer Retention
Team Leadership
Sales
Vendor Management
Coaching
Cross Functional Team Leadership
Business Process
Program Management
Project Management
Performance Management
Crm
Business Analysis
Data Analysis
Account Management
Change Management
Quality Assurance
Outsourcing
Risk Management
Sales Operations
Team Management
Workforce Management
Project Planning
Software Documentation
Analytical Skills
E Learning
Linkedin

Interests:

Children

Languages:

English
Spanish

Certifications:

How To Use Linkedin Learning
Customer Service Foundations

Nancy Shivers

view source