HSBC since Jan 2010
SVP, Head of Global Contact Managment
HSBC Consumer Mortgage Lending Jan 2008 - Mar 2010
SVP, Group Director Strategy & Process Management
HSBC Mortgage Services Oct 2006 - Dec 2007
VP, Director Enterprise Business Solutions
HSBC Card Services Jan 2004 - Sep 2006
Director, Collection Strategy and Implementation
HSBC Card Services Dec 2002 - Dec 2003
Director, Collections Operations - Las Vegas, NV
Education:
Johnson and Wales University 1988 - 1990
Skills:
Banking Risk Management Credit Cards Management Financial Services Leadership Process Improvement Vendor Management Strategy Business Analysis Workforce Management Relationship Management Financial Risk Executive Management Call Centers Enterprise Software Portfolio Management Credit Project Management Credit Risk Strategic Planning Business Process Improvement Loans P&L Management Time Management Forecasting Accounting Analytics Business Relationship Management Contact Centers