Thomas E Osborne

US Patent:

20130086194, Apr 4, 2013

Filed:

Sep 30, 2011

Appl. No.:

13/249813

Inventors:

Chad Steven Estes - Woodinville WA, US
Thomas Ernest Osborne - Philadelphia PA, US
Rahul Sudhir Kumar - Kirkland WA, US
Gil Mcquillan - Austin TX, US
Gupta Garuda - Redmond WA, US
Jamie Joe Marconi - Bellevue WA, US
Ionut Ciprian Gradinaru - Sammamish WA, US
Jiong Ouyang - Redmond WA, US

Assignee:

Microsoft Corporation - Redmond WA

International Classification:

G06F 15/16

US Classification:

709207

Abstract:

One or more techniques and/or systems are disclosed for providing a customized service error message to a user of a service. An error encountered during a user action related to the service may be compared to one or more identified service outages to determine if the error may be attributable to any of the service outages. If the error may be caused by one or more of the identified service outages, the customized service error message can be provided, where the customized service error message comprises information about one or more of the identified service outages that cover the error. The customized service error message may be displayed to the user so that the user knows that the error is server/service side (e.g., as opposed to an issue on the user's local device), a timeframe within which the error is expected to be resolved, etc.