Vicki R Wolff

US Patent:

20080010293, Jan 10, 2008

Filed:

Jul 10, 2006

Appl. No.:

11/484022

Inventors:

Christopher Zpevak - St. Louis MO, US
Gregory Hardey - St. Louis MO, US
Mae Ward - Defiance MO, US
Vicki Wolff - Fenton MO, US

International Classification:

G06F 17/30

US Classification:

707 10

Abstract:

A Service Level Agreement Management System provides a web-based system for managing Service Level Agreements (SLA's) with suppliers. Legal contracts, between a customer and a supplier to provide services, usually contain SLA's that define acceptable performance in the delivery of the services. With respect to SLA's, the SLA management system is used by suppliers to record SLA encounters, used by customers to measure supplier performance, and used by both parties to facilitate resolution to SLA disputes. The SLA management system is able to compare SLA performance across different contracts, projects, and different suppliers.