Winnie Y Cheng

US Patent:

8380838, Feb 19, 2013

Filed:

Apr 8, 2011

Appl. No.:

13/082786

Inventors:

Abhijit Bose - Paramus NJ, US
Winnie Wing-Yee Cheng - Tarrytown NY, US
Shang Qing Guo - Cortlandt Manor NY, US
Sang Kyum Kim - Urbana IL, US
Laura Zaihua Luan - Scarsdale NY, US
Daniela Rosu - Ossining NY, US
Mithkal M. Smadi - Round Rock TX, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 15/16

US Classification:

709223, 709224, 714 41, 714 57

Abstract:

Aspects of the present invention dynamically reduce a frequency at which IT infrastructure automatically generates alerts. Historical data across a plurality of data sources in the IT infrastructure is analyzed. An opportunity to reduce the frequency at which the IT infrastructure automatically generates the alerts is identified. A new alert policy addressing the opportunity to reduce alert frequency is generated. An impact of the new alert policy on a set of predefined service level objectives (SLOs) and service level agreements (SLAs) is evaluated. The new alert policy is deployed in the IT infrastructure.

US Patent:

20130110568, May 2, 2013

Filed:

Nov 2, 2011

Appl. No.:

13/287386

Inventors:

Winnie W. Cheng - Hawthorne NY, US
Jia Liu - Hawthorne NY, US
David Loewenstern - Hawthorne NY, US
Larisa Shwartz - Hawthorne NY, US
Vugranam C. Sreedhar - Hawthorne NY, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06Q 10/06

US Classification:

705 714

Abstract:

A method of recommending an assignment for a work order includes receiving the work order, retrieving information from the work order, identifying a skill set needed to complete the work order using the information retrieved from the work order, extracting, automatically, a first set of evidences from a first data source based on the identified skill set, and a second set of evidences from a second data source based on the identified skill set, combining a first inference and a second inference, by a processor, wherein the first inference is determined using the first set of evidences, the second inference is determined using the second set of evidences, and the first and second set of evidences comprise dissimilar data, and generating a work order assignment recommendation based on the combined inferences.

US Patent:

20130132551, May 23, 2013

Filed:

Jan 11, 2013

Appl. No.:

13/739123

Inventors:

International Business Machines Corporation - Armonk NY, US
Winnie W. Cheng - Tarrytown NY, US
Shang Q. Guo - Cortland Manor NY, US
Sang K. Kim - Urbana IL, US
Laura Z. Luan - Scarsdale NY, US
Daniela Rosu - Ossining NY, US
Mithkal M. Smadi - Round Rock TX, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

H04L 12/24

US Classification:

709223

Abstract:

Aspects of the present invention dynamically reduce a frequency at which IT infrastructure automatically generates alerts. Historical data across a plurality of data sources in the IT infrastructure is analyzed. An opportunity to reduce the frequency at which the IT infrastructure automatically generates the alerts is identified. A new alert policy addressing the opportunity to reduce alert frequency is generated. An impact of the new alert policy on a set of predefined service level objectives (SLOs) and service level agreements (SLAs) is evaluated. The new alert policy is deployed in the IT infrastructure.

US Patent:

20130198116, Aug 1, 2013

Filed:

Jan 31, 2012

Appl. No.:

13/362089

Inventors:

Anuradha Bhamidipaty - Bangalore, IN
Winnie Wing-Yee Cheng - Tarrytown NY, US
Aliza R. Heching - Bronx NY, US
Anshu N. Jain - Karnataka, IN
Jia Liu - White Plains NY, US
James R. Moulic - Poughkeepsie NY, US
Daniela Rosu - Ossining NY, US
Mithkal M. Smadi - Round Rock TX, US
Srikanth G. Tamilselvam - TamilNadu, IN

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06F 15/18

US Classification:

706 12

Abstract:

An approach is presented for identifying related problem tickets in an information technology (IT) environment. User interactions with a computer program are stored. The user interactions include inputs to the computer program to search for problem tickets issued in the IT environment that have the same characteristics. One or more user interaction patterns within the user interactions are recognized. A user interaction pattern of the one or more user interaction patterns is selected based on an evaluation of effectiveness of each of the one or more user interaction patterns. Based on the user interaction pattern, a rule is generated for determining which problem tickets in the IT environment share a common characteristic. The rule is applied to additional problem tickets issued in the IT environment to identify which of the additional problem tickets share the common characteristic.

US Patent:

20130205007, Aug 8, 2013

Filed:

Feb 8, 2012

Appl. No.:

13/368491

Inventors:

Naga A. Ayachitula - Elmsford NY, US
Winnie Wing-Yee Cheng - Tarrytown NY, US
James R. Moulic - Poughkeepsie NY, US
Rajeev Puri - Huntersville NC, US
Sambit Sahu - Hopewell Junction NY, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 15/173

US Classification:

709224

Abstract:

Embodiments of the present invention relate to an approach for suggesting/recommending migration of an IT environment to a cloud computing infrastructure. Specifically, in a typical embodiment, historical incident data of an information technology (IT) environment is analyzed. Based on the historical incident data, it may be determined whether a problem is recurring in the IT environment. If so, it may then be determined whether the problem can be mitigated in the cloud computing infrastructure. For example, it may be determined whether the cost of mitigating the problem by migrating to the cloud computing infrastructure is less than the cost of loss due to the problem within the current IT environment. A report particular to the IT environment that identifies a benefit of migrating the IT environment to the cloud computing infrastructure may be generated.

US Patent:

20130275085, Oct 17, 2013

Filed:

Apr 12, 2012

Appl. No.:

13/445516

Inventors:

Winnie Cheng - Tarrytown NY, US
David Matthew Loewenstern - New York NY, US
Louis John Percello - Armonk NY, US
Carlos Raniery Paula dos Santos - Porto Alegre - RS, BR
Larisa Shwartz - Scarsdale NY, US
Nikolaos Anerousis - Chappaqua NY, US
Lisandro Zambenedetti Granville - Porto Alegre - RS, BR

Assignee:

FEDERAL UNIVERSITY OF RIO GRANDE DO SUL - Porto Alegre - RS
INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06F 15/00

US Classification:

702182

Abstract:

Methods and arrangements for quantitatively modeling service processes. A process is assimilated, the process comprising at least one step. At least one quantitative metric with respect to the process is estimated, and at least one mashup pattern applicable to the process is determined, the at least one mashup pattern comprising at least one mashup pattern applicable to at least one process step. The determining includes recalculating the at least one quantitative metric in consideration of at least one mashup pattern and applying at least one mashup pattern to the process responsive to improvement in the at least one quantitative metric.

US Patent:

20130291127, Oct 31, 2013

Filed:

Apr 26, 2012

Appl. No.:

13/457250

Inventors:

Lawrence D. Bergman - Mount Kisco NY, US
Kumar Bhaskaran - Englewood Cliffs NJ, US
Winnie W. Cheng - Tarrytown NY, US
Robert A. Flavin - Yorktown Heights NY, US
Milton H. Hernandez - Tenafly NJ, US
Hai Huang - White Plains NY, US
Ravi B. Konuru - Tarrytown NY, US
Yaoping Ruan - White Plains NY, US
Sambit Sahu - Hopewell Junction NY, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06F 21/24
G06F 17/30

US Classification:

726 30, 726 26

Abstract:

Access is obtained to a plurality of intermediately transformed electronic documents (with a plurality of sections and subsections) which have been transformed, by topical analysis and text summarization techniques, from a plurality of original electronic documents comprising at least some unstructured electronic documents. Audit and retrieval agent code is appended to the sections and subsections to create a plurality of finally transformed electronic documents. Users are allowed to access the finally transformed electronic documents. The users are provided with accountability reminders contemporaneous with the access. The access of the users to the sections and subsections of the finally transformed electronic documents is logged. An audit report is provided based on the logging. Also provided is a cloud service for enterprise-level sensitive data protection with variable data granularity, using one or more one guest virtual machine images.

US Patent:

20140074443, Mar 13, 2014

Filed:

Sep 12, 2012

Appl. No.:

13/611530

Inventors:

Winnie W. Cheng - Jersey City NJ, US
Gengxin Miao - Elk Grove CA, US
James R. Moulic - Poughkeepsie NY, US
Shu Tao - Irvington NY, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

H04L 12/24

US Classification:

703 2

Abstract:

A method comprises obtaining a model of at least one collaborative network, modeling at least one routing pattern for one or more nodes of a given collaborative network, simulating one or more virtual network topologies of the given collaborative network using the at least one model and the at least one routing pattern, and configuring a given one of the one or more virtual network topologies on the given collaborative network. The given collaborative network comprises a plurality of nodes and one or more edges between pairs of the plurality of nodes. At least one of the obtaining, modeling, simulating and configuring steps are performed by a processor device.