Skills:
Strong verbal and written communication skills. Has experience in "help desk environments"/ high call volume, providing Tier /Tier 2 support. Able to install, upgrade, configure, and troubleshoot various systems. Possess solid network administration skills including user account setup, setting permissions, and updating and installing operating systems Competent in complex programming using C# in .NET environments covering fail access, manipulation, conversion, database access, and the development of the console, windows, and mobile applications. Possess strong business acumen. I am halfway in completing a Master's Business Administration from Strayer University. TECHNICAL SKILLS PLATFORMS AND TOOLS Help Desk tools: Active Directory, Service Manager, Remedy, MS Office, Mobile Iron, Maas 360, Citrix, LanDesk, RSA SecureID Console, Incontact, ActiveSync, Bombgar, VMware, SCCM, Airwatch, Junos Pulse. Languages: C#, SQL, Javascript, Operating Systems: Windows Server 2003 and 2008, Windows 7, XP, Vista, Linux Hardware: Laptops, Printers, Mobile Devices, Peripherals, Tokens