Kaplan University
Financial Aid Servicing Team Lead
Kaplan University Aug 2009 - Jul 2010
Financial Aid Servicing Counselor
Kaplan Higher Education Aug 2009 - Jul 2010
Financial Aid Servicing Team Lead
Convergys Jan 2008 - Jan 2009
Customer Service and Problem Response Representative Ii
Walgreens 2009 - 2009
Customer Service Technician
Education:
Kaplan University 2014 - 2015
Master of Science, Masters, Business Administration, Management, Business Administration and Management, Health Care
Kaplan University 2010 - 2012
Bachelors, Bachelor of Science, Management, Health Care, Health Care Administration
Kaplan University - Des Moines Campus 2010 - 2012
Bachelors, Bachelor of Science, Management, Health Care, Health Care Administration
Westwood High School 1989 - 1992
Skills:
Training Leadership Team Building Coaching Student Financial Aid Process Improvement Budgets Customer Satisfaction Analysis Access Sales Management Accounting Conflict Resolution Customer Service Inventory Management Quality Assurance Product Development Continuous Improvement Manufacturing Military Experience Policy
Twenty Years of Confectionery and Chocolate Progress: From the Proceedings of the 1947 to 1966 Annual Production Conferences of the Pennsylvania Manufacturing Confectioners' Association
Charles Worster (1980-1984), Dorothy Cross (1955-1959), John White (1955-1962), Carl Pratt (1997-2001), Julie White (1971-1975), Summer Dunton (1991-1995)