Percepta ~ Creating Customer Loyalty For 15 Years!
Concierge Client Service Manager
Hilton Hotels & Resorts Aug 2013 - Mar 2016
Guest Service Team Lead
Macy's Oct 2009 - Aug 2015
Administrative Assistant
Nordstrom Apr 2013 - Sep 2013
Sales Representative
Education:
Miami Dade College 2016 - 2018
Associates, Associate of Arts, Marketing, Public Relations
Miami International University of Art and Design 2013 - 2013
Casel Healthcare Training Center Sep 2010
Bayside High School 2006 - 2009
Skills:
Customer Service Front Office Sales Up Selling Hospitality Guest Service Management Onq Team Building Guest Recovery Employee Training Spanish Speaking Event Management Resorts Tourism Visual Merchandising Inventory Management Trend Forecasting Merchandising Window Displays Merchandise Planning Fashion Trend Analysis New Store Development Styling Retail Planograms New Store Openings Department Stores Pos Store Operations Creative Merchandising Schedules Retail Sales Profit Management Corporate Events Problem Solving Communication Hotels
Interests:
Public Relations Hospitality Education Management Training Arts and Culture
University of Miami Aug 2019 - Jan 2020
Communications Copywriter
Dxagency Aug 2019 - Nov 2019
Marketing and Advertising Intern
Hilton Worldwide Aug 2013 - Jul 2019
Director of Front Office
Carve Communications, Inc. May 2019 - Jul 2019
Public Relations Intern
Jw Marriott May 2019 - Jul 2019
Bellman
Education:
University of Miami 2018 - 2021
Bachelors, Bachelor of Arts, Advertising, Public Relations, Communication
Eastern Florida State College 2016 - 2018
Associates, Associate of Arts, Business Administration, Management, Business Administration and Management
Skills:
Public Relations Hospitality Industry Marketing Graphic Design Press Releases Copywriting Marketing Strategy Facebook Marketing Web Content Writing Sales and Marketing Social Media Social Media Marketing Media Relations Social Media Communications Account Management Strategic Communications Advertising Photography Strategy Copy Editing Seo Copywriting Digital Marketing Digital Media Editing Instagram Microsoft Word Wordpress Adobe Creative Suite Microsoft Excel Facebook Cross Functional Team Leadership Relationship Building Communication Written Communication Critical Thinking Spanish French English Arabic Hootsuite Strategic Public Relations Planning Social Media Advertising Media Pitches Creative Pitching Pitching Media Media Research Mailchimp Engaging Content Pop Culture Analytical Skills
Aug 2013 to 2000 Front Desk AgentNordstrom Miami, FL Apr 2013 to Sep 2014 Sales RepresentativeMacys Miami, FL Oct 2009 to Nov 2013 Administrative Assistant
Education:
Bayside High School Palm Bay, FL 2005 to 2009 Diploma
Fairview Elementary School Bloomfield NJ 1962-1968, South Junior High School Bloomfield NJ 1968-1971, South Orange Junior High School South Orange NJ 1969-1971