Daniel P Mccarthy

US Patent:

6349971, Feb 26, 2002

Filed:

Feb 8, 1999

Appl. No.:

09/252248

Inventors:

Daniel B. McCarthy - Framingham MA

Assignee:

BAL Systems, G.P. - Devens MA

International Classification:

B42D 1500

US Classification:

283 601, 283 602, 283 661, 283 662, 283 67, 283101, 462 64

Abstract:

The invention is an account management system using an adhesive transaction receipt, provided at the point of transaction, which can be directly transferred to an account register. In this system, the adhesive transaction receipt contains a printed record of information relating to the transaction, such as the transaction type and the amount of the transaction. The adhesive transaction receipt is temporarily affixed to a more complete transaction receipt and includes an adhesive so that it can be permanently attached to the account register. The adhesive transaction receipt simplifies bookkeeping and eliminates errors by relieving an account user of the requirement of entering individual transactions by hand.

US Patent:

6922466, Jul 26, 2005

Filed:

Mar 4, 2002

Appl. No.:

10/090522

Inventors:

Patrick Peterson - Cambridge MA, US
Bernhard Suhm - Cambridge MA, US
Yvette Tenney - Belmont MA, US
Daniel McCarthy - Natick MA, US
Patrick McHugh - Belmont MA, US
Peter Dick - Melrose MA, US

Assignee:

Verizon Corporate Services Group Inc. - New York NY

International Classification:

H04M001/64

US Classification:

379 8809, 379 8818, 37926502, 37926506

Abstract:

A system for assessing an automated call routing system's performance is structured to present a caller calling into the automated call routing system with a call that includes an interactive voice response (IVR) portion and, at an option of the caller, an caller/agent dialog portion. The system operates to monitor calls coming into the automated call routing system and to record end-to-end calls from among the calls coming into the automated call routing system. A sequence of events for the recorded calls is transcribed, including events occurring in the IVR portion and in the caller/agent dialog portion, to identify predetermined call events of interest. The transcribed calls are analyzed to infer a complete event sequence of each of the recorded calls. From the analysis, parameters are calculated corresponding to cost effectiveness and usability of the automated call routing system, based at least in part upon information obtained by the caller during the IVR portion.

US Patent:

7003079, Feb 21, 2006

Filed:

Mar 4, 2002

Appl. No.:

10/090234

Inventors:

Daniel McCarthy - Natick MA, US
Patrick Peterson - Cambridge MA, US

Assignee:

BBNT Solutions LLC - Cambridge MA
Verizon Corporate Services Group Inc. - New York NY

International Classification:

H04M 3/22
H04M 11/00
H04M 3/00

US Classification:

379 3201, 379 8818, 37925602, 37926506

Abstract:

An apparatus and method for monitoring the performance of an interactive voice response (IVR) system used by an automated call processing center generates logs of call activity, determines routing information from the logs, notes predetermined significant activity in agent-caller dialog portions of calls routed to an agent in the logs, and determines at least one quantity correlated to a true intention of callers. A performance model of the IVR system is generated from the logs. The logs, the routing information, the quantity correlated to the true intention of the callers, and the performance model are analyzed to determine a performance value of the IVR system, which is used to monitor the IVR system.

US Patent:

20020041092, Apr 11, 2002

Filed:

Dec 6, 2001

Appl. No.:

10/007878

Inventors:

Daniel McCarthy - Framingham MA, US

International Classification:

B42D015/00

US Classification:

283/057000

Abstract:

The invention is an account management system using an adhesive transaction receipt, provided at the point of transaction, which can be directly transferred to an account register. In this system, the adhesive transaction receipt contains a printed record of information relating to the transaction, such as the transaction type and the amount of the transaction. The adhesive transaction receipt is temporarily affixed to a more complete transaction receipt and includes an adhesive so that it can be permanently attached to the account register. The adhesive transaction receipt simplifies bookkeeping and eliminates errors by relieving an account user of the requirement of entering individual transactions by hand.