Daniel J Mccarthy

US Patent:

6349971, Feb 26, 2002

Filed:

Feb 8, 1999

Appl. No.:

09/252248

Inventors:

Daniel B. McCarthy - Framingham MA

Assignee:

BAL Systems, G.P. - Devens MA

International Classification:

B42D 1500

US Classification:

283 601, 283 602, 283 661, 283 662, 283 67, 283101, 462 64

Abstract:

The invention is an account management system using an adhesive transaction receipt, provided at the point of transaction, which can be directly transferred to an account register. In this system, the adhesive transaction receipt contains a printed record of information relating to the transaction, such as the transaction type and the amount of the transaction. The adhesive transaction receipt is temporarily affixed to a more complete transaction receipt and includes an adhesive so that it can be permanently attached to the account register. The adhesive transaction receipt simplifies bookkeeping and eliminates errors by relieving an account user of the requirement of entering individual transactions by hand.

US Patent:

6422089, Jul 23, 2002

Filed:

Apr 26, 2001

Appl. No.:

09/842564

Inventors:

Richard Madden - Groton MA
Daniel Joseph McCarthy - Cambridge MA
Gary L. Thomas - Hingham MA

Assignee:

BBNT Solutions LLC - Cambridge MA

International Classification:

G01B 500

US Classification:

73779, 73780

Abstract:

A variable reluctance load cell for measuring the static or slowly fluctuating load, or tension, on devices is contained in a support tube. A sensor in the tube utilizes opposing C and I shaped magnetic cores attached to opposing ends of the support tube. A magnetic circuit is formed having an inductance defined by the size of the gap between the magnetic cores with the reluctance dominated by the gap. The sensor inductance is coupled with a fixed, predetermined capacitance in a resonant LC circuit, and the resonant frequency is a function of the gap. The sensor is in a cavity within the tube, and the cavity is sealed in a manner that prevents water or other damaging agents from entering the sensor. In this manner, mounting the sensor and tube to a static device and measuring the AC voltage at the sensor, the amount of load, or stress can be determined.

US Patent:

6752029, Jun 22, 2004

Filed:

May 3, 2002

Appl. No.:

10/138272

Inventors:

Richard Madden - Groton MA
Daniel Joseph McCarthy - Cambridge MA
Gary L. Thomas - Hingham MA

Assignee:

BBNT Solutions LLC - Cambridge MA

International Classification:

G01L 112

US Classification:

7386269

Abstract:

A variable reluctance load cell for measuring the static or slowly fluctuating load, or tension, on devices is contained in a support tube. A sensor in the tube utilizes opposing C and I shaped magnetic cores attached to opposing ends of the support tube. A magnetic circuit is formed having an inductance defined by the size of the gap between the magnetic cores with the reluctance dominated by the gap. The sensor inductance is coupled with a fixed, predetermined capacitance in a resonant LC circuit, and the resonant frequency is a function of the gap. The sensor is in a cavity within the tube, and the cavity is sealed in a manner that prevents water or other damaging agents from entering the sensor. In this manner, mounting the sensor and tube to a static device and measuring the AC voltage at the sensor, the amount of load, or stress can be determined.

US Patent:

6922466, Jul 26, 2005

Filed:

Mar 4, 2002

Appl. No.:

10/090522

Inventors:

Patrick Peterson - Cambridge MA, US
Bernhard Suhm - Cambridge MA, US
Yvette Tenney - Belmont MA, US
Daniel McCarthy - Natick MA, US
Patrick McHugh - Belmont MA, US
Peter Dick - Melrose MA, US

Assignee:

Verizon Corporate Services Group Inc. - New York NY

International Classification:

H04M001/64

US Classification:

379 8809, 379 8818, 37926502, 37926506

Abstract:

A system for assessing an automated call routing system's performance is structured to present a caller calling into the automated call routing system with a call that includes an interactive voice response (IVR) portion and, at an option of the caller, an caller/agent dialog portion. The system operates to monitor calls coming into the automated call routing system and to record end-to-end calls from among the calls coming into the automated call routing system. A sequence of events for the recorded calls is transcribed, including events occurring in the IVR portion and in the caller/agent dialog portion, to identify predetermined call events of interest. The transcribed calls are analyzed to infer a complete event sequence of each of the recorded calls. From the analysis, parameters are calculated corresponding to cost effectiveness and usability of the automated call routing system, based at least in part upon information obtained by the caller during the IVR portion.

US Patent:

7003079, Feb 21, 2006

Filed:

Mar 4, 2002

Appl. No.:

10/090234

Inventors:

Daniel McCarthy - Natick MA, US
Patrick Peterson - Cambridge MA, US

Assignee:

BBNT Solutions LLC - Cambridge MA
Verizon Corporate Services Group Inc. - New York NY

International Classification:

H04M 3/22
H04M 11/00
H04M 3/00

US Classification:

379 3201, 379 8818, 37925602, 37926506

Abstract:

An apparatus and method for monitoring the performance of an interactive voice response (IVR) system used by an automated call processing center generates logs of call activity, determines routing information from the logs, notes predetermined significant activity in agent-caller dialog portions of calls routed to an agent in the logs, and determines at least one quantity correlated to a true intention of callers. A performance model of the IVR system is generated from the logs. The logs, the routing information, the quantity correlated to the true intention of the callers, and the performance model are analyzed to determine a performance value of the IVR system, which is used to monitor the IVR system.

US Patent:

7092888, Aug 15, 2006

Filed:

Oct 24, 2002

Appl. No.:

10/279336

Inventors:

Daniel J. McCarthy - Belmont MA, US
Premkumar Natarajan - Sudbury MA, US

Assignee:

Verizon Corporate Services Group Inc. - New York NY

International Classification:

G10L 15/06

US Classification:

704277, 379 8801

Abstract:

A method of training a natural language call routing system using an unsupervised trainer is provided. The unsupervised trainer is adapted to tune performance of the call routing system on the basis of feedback and new topic information. The method of training comprises: storing audio data from an incoming call as well as associated unique identifier information for the incoming call; applying a highly accurate speech recognizer to the audio data from the waveform database to produce a text transcription of the stored audio for the call; forwarding outputs of the second speech recognizer to a training database, the training database being adapted to store text transcripts from the second recognizer with respective unique call identifiers as well as topic data; for a call routed by the call router to an agent: entering a call topic determined by the agent into a form; and supplying the call topic information from the form to the training database together with the associated unique call identifier; and for a call routed to automated fulfillment: querying the caller regarding the true topic of the call; and adding this topic information, together with the associated unique call identifier, to the training database; and performing topic identification model training and statistical grammar model training on the basis of the topic information and transcription information stored in the training database.

US Patent:

7493827, Feb 24, 2009

Filed:

Sep 30, 2005

Appl. No.:

11/240683

Inventors:

Richard Madden - Groton MA, US
Daniel Joseph McCarthy - Cambridge MA, US
Gary L. Thomas - Hingham MA, US

Assignee:

Oil States Industries, Inc. - Arlington TX

International Classification:

G01B 5/00

US Classification:

73779

Abstract:

A variable reluctance load cell for measuring the static or slowly fluctuating load, or tension, on devices is contained in a support tube. A sensor in the tube utilizes opposing C and I shaped magnetic cores attached to opposing ends of the support tube. A magnetic circuit is formed having an inductance defined by the size of the gap between the magnetic cores with the reluctance dominated by the gap. The sensor inductance is coupled with a fixed, predetermined capacitance in a resonant LC circuit, and the resonant frequency is a function of the gap. The sensor is in a cavity within the tube, and the cavity is sealed in a manner that prevents water or other damaging agents from entering the sensor. In this manner, mounting the sensor and tube to a static device and measuring the AC voltage at the sensor, the amount of load, or stress can be determined.

US Patent:

20020041092, Apr 11, 2002

Filed:

Dec 6, 2001

Appl. No.:

10/007878

Inventors:

Daniel McCarthy - Framingham MA, US

International Classification:

B42D015/00

US Classification:

283/057000

Abstract:

The invention is an account management system using an adhesive transaction receipt, provided at the point of transaction, which can be directly transferred to an account register. In this system, the adhesive transaction receipt contains a printed record of information relating to the transaction, such as the transaction type and the amount of the transaction. The adhesive transaction receipt is temporarily affixed to a more complete transaction receipt and includes an adhesive so that it can be permanently attached to the account register. The adhesive transaction receipt simplifies bookkeeping and eliminates errors by relieving an account user of the requirement of entering individual transactions by hand.