Centurylink
Customer Service Sales Specialist
Citi
Vice President - Senior Customer Service Manager
Sykes Oct 2017 - Apr 2019
Director Site Operations
Sykes May 2010 - Oct 2017
Manager, Operations and Compliance
Frontier Communications Jul 2016 - May 2017
Manager, Operations and Compliance
Education:
International Air Academy 2000 - 2001
Naval School of Health Science 1986 - 1987
Arlington High School 1982 - 1986
Everett Community College
Skills:
Strategic Partnerships Team Leadership Telecommunications Customer Service Management Team Building Leadership Sales Strategic Planning Call Centers Account Management Customer Retention Business Development Managed Services Cloud Computing Training Process Improvement Operations Management Project Management Negotiation Contact Centers Public Speaking Customer Satisfaction Technical Support Salesforce.com Solution Selling Sales Operations Sales Management Microsoft Excel Microsoft Office Change Management Direct Sales Sales Process Product Management Business To Business Social Selling Internet Security Crm B2B Mobile Devices Saas Cloud Storage Selling