Skills:
Software and Hardware Test procedures Active Directory and Exchange client configuration issues Microsoft Office 2010, 2007 Novell Netware 4.x, Ethernet, Banyan Vines, TCP/IP environments and modems VPN client configuration Help Desk tools including HP OpenView, Peregrine Service Center, HEAT, Remedy and Lotus Notes Configure peripheral devices on clients workstations Internet Explorer, HTML, internet/intranet support issues Wireless technology Wi-Fi [] router configuration and issues Internet/Intranet Connectivity and Configuration Issues Citrix and Terminal Server client configuration issues AS/400 configuration and printing issues Rumba and IBM Client32, as well as IBM 3270 emulation and proprietary desktop software Quantum i500 tape backup Remote connection tools Dameware, Windows Remote Desktop Connection and Teamviewer. HARDWARE: PCs and PC Laptops: Dell, HP, Compaq, IBM, Toshiba, IBM Clones; Printers: HP LaserJet and DeskJet, Epson Dot matrix; Modems: Internal, External and PCMCIA; Multimedia Systems, Scanners, Cisco Routers 10BaseT and 100BaseT, Hewlett Packard and 3Com Routers and Hubs, IBM token Ring and Ethernet Cards; Print Servers: Lantronix, Icon, and Jet Direct; POS systems install as well as setup and deployment of Belkin and Linksys routers using Wi-Fi standard 802.11g technology and Avaya Phone Systems. SOFTWARE APPLICATIONS: Active Directory, MS-Office Suite, MS-Exchange, Citrix, Remedy, Lotus Notes, Adobe, Ghost, SCCM, Altiris, Aventail VPN, Timbuktu, Baumgard, Internet Explorer, Mozilla, Various anti-virus/anti-malware programs including: Norton AV, McAfee AV, Spybot Search and Destroy, AVG, Ad-Aware, Malwarebytes, and Microsoft Security Essentials OPERATING SYSTEMS: Windows 8, 7, XP NETWORK SERVICES AND PROTOCOLS: Novell Netware 4.x, TCP/IP, WiFi [] LAN/WAN