age ~94
from Easton, PA
"Managing Quality Service In Hospitality: How Organization Achieve Excellence In The Guest Experience, International Edition" teaches the concept and principles of treating customers as guests and creating a 'Wow' experience for them. Many other texts in this subject area skip over guest-focused ser...
Author
Professor Donald Fleming
Binding
Paperback
Pages
240
Publisher
The Johns Hopkins University Press
ISBN #
0801833892
EAN Code
9780801833892
ISBN #
9
This happy combination of literary essay and exceptionally well-written history, providing insights into a past still important in the twentieth century, will quickly take an honored place on the shelves of Harvardiana. Bernard Bailyn writes on the origins of Harvard and the foundations of Harvard...
Author
Bernard Bailyn, Donald Fleming, Oscar Handlin, Stephan Thernstrom
Binding
Hardcover
Pages
161
Publisher
Harvard University Press
ISBN #
0674354435
EAN Code
9780674354432
ISBN #
7
Regulatory and market developments have transformed the way in which UK private sector pension schemes operate. This has increased demands on trustees and advisors and the trusteeship governance model must evolve in order to remain fit for purpose. This volume brings together leading practitioners t...
Author
Paul Thornton, Donald Fleming
Binding
Hardcover
Pages
324
Publisher
Cambridge University Press
ISBN #
0521761611
EAN Code
9780521839181
ISBN #
6
Though we most often think of Jefferson as president and statesman, he is also recognized, in the words of the late Dumas Malone, "as an American pioneer in numerous branches of science, notably paleontology, ethnology, geography, and botany." In this fascinating book, Silvio Bedini, the acknowledge...
Author
Silvio A. Bedini
Binding
Paperback
Pages
136
Publisher
The University of North Carolina Press
ISBN #
1882886194
EAN Code
9781882886197
ISBN #
1
Book by
Binding
Hardcover
Pages
756
Publisher
Harvard University Press
ISBN #
0674456858
EAN Code
9780674456853
ISBN #
2
Includes: "Widowhood in Eighteenth-Century Massachusetts: A Problem in the History of the Family" (Aleadner Keyssar); "Economic Function and the Growth of American Port Towns in the Eighteenth Century" (Jacob M. Price); "The Bitter Fruit: Heredity, Disease, and Social Thought in Nineteenth-Century A...
Binding
Paperback
Publisher
Charles Warren Ctr for American History
ISBN #
3
Author
Donald J. Fleming
ISBN #
0920722210
Author
Donald Fleming
ISBN #
0674456858
Author
Donald M. Fleming
ISBN #
0771031556