Oracle
Business Analyst
Rackspace, the #1 Managed Cloud Company Jul 2015 - Jan 2017
Revenue Integrity Operations Specialist
Frost Bank Apr 2015 - Jul 2015
Account Representative
Enterprise Rent-A-Car Jun 2013 - Apr 2015
Account Representative
Farmers Insurance Feb 2012 - May 2013
Sales and Customer Service
Education:
University of Texas Pan American 2008 - 2013
The University of Texas - Pan American 2009 - 2013
Bachelors, Psychology
Skills:
Customer Service Insurance Property and Casualty Insurance Sales Training Customer Satisfaction Call Centers Cold Calling Outlook Data Entry Microsoft Excel Marketing Microsoft Word Account Management Microsoft Office Direct Sales Small Business Life Insurance General Insurance Claim Customer Retention Leadership Relationship Building Communication Customer Relationship Management Key Account Relationship Building
Languages:
English Spanish
Certifications:
Inbound Certification Cloudu Certificate Aws Partner Accreditation Cloud Basics Hubspot Rackspace, the #1 Managed Cloud Company Amazon Web Services
Pleasanton Medical Center San Antonio, TX Jan 2014 to Feb 2014 Medical AssistantA Place To Shoot San Antonio, TX Aug 2012 to Jan 2014 Sale AssociateAcademy Sports and Outdoors San Antonio, TX Jun 2009 to Aug 2012 Sales Associate
Education:
Southern Careers Institute San Antonio, TX Mar 2012 to 2000 Medical Assistant ProgramSouthside High School San Antonio, TX Jun 2008 High School Diploma
Skills:
Skills Vital signs Triage UA tests Phlebotomy Collection and labeling Venipuncture (Butterfly, Syringe, Vacutainer) Administering Injections (IM, ID, SC) Capillary punctures Glucose testing Ear irrigation EKG testing CPR/ AED certified Asepsis techniques First Aid MEDisoft, Word, Excel, Powerpoint HIPAA/ OSHA Guidelines Knowledge of Medical Terminology Knowledge of ICD-9-CM/ ICD-10CM and CPT codes
Lupita Garcia, Diana Borja, Carlette Boudreaux, Marta Ballina, Linda Lopez, Mary Crixell, Rosa Vela, Maria Moreno, Lynn Toonen, Frances Gracia, Janie Sosa