Skills:
Troubleshooting, Microsoft, VMware, Analysis, Cisco, Routers, TCP/IP, Desktops, Notebooks, Smartphones, Team Lead, Bilingual, Computer Science, Networks, Virtualization, Troubleshooting, Help Desk, Support, Training, Servers, Operating Systems, and Scripting, VMware vSphere, ESXi, and vCenter Server version 5.1 VCP5 certification training, 1st, 2nd, and escalation level resolution, PC, Mac, MS Office, Windows Server iOS, Android, Windows, OS X, Unix, SOP documentation and security, Exceeding Service Level Agreements