James M Fitzsimmons

Living with the Dead: Mortuary Ritual in Mesoamerica

Scholars have recently achieved new insights into the many ways in which the dead and the living interacted from the Late Preclassic to the Conquest in Mesoamerica. The eight essays in this useful volume were written by well-known scholars who offer cross-disciplinary and synergistic insights into t...

Service Management w/ Student CD-Rom

Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the ser...

Census Atlas of the United States

The Census Atlas of the United States includes maps, figures, and text selected and organized to enhance public understanding of population and housing characteristics of the United States. The Census Atlas is a high-quality reference book, a systematic collection of information emphasizing spatial...

MP Service Management with Service Model Software Access Card (The Mcgraw-Hill/Irwin Series in Operations and Decision Sciences)

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Tw...

Service Management: Operations, Strategy, Information Technology w/Student CD

Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written...

Service Management: Operations, Strategy, Information Technology

Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written...

Service Management: Operations, Strategy, and Information Technology

Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.

The life and battles of Jack Johnson, champion pugilist of the world. Together with the complete records of John L. Sullivan, James J. Corbett, Robert Fitzsimmons, James J. Jeffries, Tommy Burns, Pete

The life and battles of Jack Johnson, champion pugilist of the world. Together with the complete records of John L. Sullivan, James J. Corbett, Robert Fitzsimmons, James J. Jeffries, Tommy Burns, Peter Jackson and Jim Flynn

Service Operations Management

Service Management for Competitive Advantage

Service Management: Operations, Strategy, Information Technology

Service Management: Operations, Strategy, Information Technology

Service Management, Operations, Strategy and Information Technology

Service Management: Operations, Strategy, Information Technology

Service Management Operations: Operations, Strategy, And Information Technology

New Service Development: Creating Memorable Experiences