Janice Y Luong

Director Of Customer Experience

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Location:

Los Angeles, CA

Industry:

Consumer Goods

Work:

Loot Crate
Director of Customer Experience
Loot Crate
Senior Customer Support Manager
Loot Crate 2014 - 2017
Customer Support Manager
Lotus Center For Integrative Medicine 2013 - 2014
Marketing Assistant
American Creative Team 2012 - 2013
Bookkeeper

Education:

California State University, Los Angeles 2009 - 2012
Bachelors, Bachelor of Arts, Communication, Public Relations Pasadena City College
Associates, Associate of Arts

Skills:

Customer Service
Social Media
Event Planning
Customer Satisfaction
Public Speaking
Photoshop
Photography
Microsoft Office
E Commerce
Management
Microsoft Excel
Research
Leadership
Zendesk
Jira
Os X
Bookkeeping
Purchase Orders
Service Level Agreements
Customer Retention
Project Management
Strategy
Start Ups
Troubleshooting
Account Management
Salesforce
Google Suite
Training
Global Customer Service
Service Improvement Plans
Business Acumen
Cost Savings
Netsuite
Onboarding
Inventory Control
Employee Training
Bug Tracking
Quickbooks
Chargebacks
Cross Functional Problem Solving
Process Optimization
Adobe Photoshop
Customer Service Management
Customer Service Operations
Performance Management
Fraud Prevention
Content Management Systems
Team Leadership

Interests:

Cooking
Film Photography
Education
Hiking
Camping
Designing
Philosophy
Movies

Languages:

English
Cantonese

Certifications:

Scrum Master
Cpr/Aed

Vice President Finance Manager

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Location:

Los Angeles, CA

Industry:

Banking

Work:

Union Bank
Vice President Finance Manager
Union Bank Oct 2006 - Aug 2011
Assistant Vice President - Profitability Measurement
Bank of the West 2006 - 2006
Human Resources Accounting Manager
Aames 2000 - 2006
Assistant Vice President - Corp Finance
Bank of Japan 1996 - 1999
Credit Administrator

Education:

Skills:

Finance
Financial Analysis
Forecasting
Banking
Analysis
Leadership
Management
Financial Modeling
Credit
Mortgage Banking
Loss Mitigation
Mortgage Lending
Loan Origination
Loans
Financial Risk
Analytical Skills

Sales Analyst

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Location:

72 1St St, Woodland, CA 95695

Industry:

Utilities

Work:

Vorwerk Group
Sales Analyst
Pacific Gas and Electric Company Mar 2018 - Jun 2018
Data Scientist, Career
Pacific Gas and Electric Company Jun 2017 - Sep 2017
Enterprise Project Management Intern
Uc Davis Apr 2016 - Jun 2017
Student Assistant
Pacific Gas and Electric Company Jun 2016 - Aug 2016
Project and Resource Planning Intern

Education:

Cal State East Bay - College of Business & Economics 2017 - 2019
Master of Science, Masters University of California, Davis 2015 - 2017
City College of San Francisco 2012 - 2015
Lowell High School Jun 2012
University of California

Skills:

Statistics
Programming
Data Analysis
R
Sqlite
Teamwork
Regular Expressions
Research
Microsoft Excel
Teaching
Powerpoint
Microsoft Office
Leadership
Customer Service
Microsoft Powerpoint
Python

Interests:

Education

Languages:

Cantonese

Janice Luong

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Location:

Los Angeles, CA

Janice Luong

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Janice Luong Alhambra, CA

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Work:

SPICY LINGERIE INC
Ontario, CA
Sep 2011 to Aug 2012
Administrative Assistant KIDSPACE CHILDREN'S MUSEUM
Pasadena, CA
2009 to 2011
Educator III SAN GABRIEL MISSION PLAYHOUSE
San Gabriel, CA
2006 to 2009
Usher and Parking Attendant

Education:

California State University
Los Angeles, CA
Sep 2012
B.A. in Communications Pasadena City College
Pasadena, CA
Dec 2007
Associate of Arts

Educator At Kidspace Children's Museum

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Position:

Educator at Kidspace Children's Museum

Location:

Greater Los Angeles Area

Industry:

Public Relations and Communications

Work:

Kidspace Children's Museum since Feb 2010
Educator
San Gabriel Mission Playhouse Jan 2006 - Jul 2009
Usher and Parking Attendant

Education:

California State University-Los Angeles 2008 - 2010
Bachelors of Arts, Communications option in Organizational Communication and Public Relations, Basic Business Pasadena City College 2005 - 2008
Associates of Arts