Skills:
Applications: Internet Explorer, Outlook Exchange Server & Client setup, Novell/GroupWise network troubleshooting, VM Ware, MS Office [] WinNT, Win2K, XP, Vista and Window 7/8. Symantec Ghost Explorer, Image Backup-Recovery, Remedy Action Request IT svc mgmt. v6.03, PeopleSoft, Lotus Notes 6.5.2, Citrix applications, Wireless Configurations, Adobe Acrobat, Sun Java, Windows NetMeeting, SMS Remote Access, LANDesk, PC Anywhere and Remote Desktop, Cisco Connect, and Skype Hardware O/S: Laptop & Desktop support Dell, IBM, and HP. OS image validation & Image script processing, Net/Local Printer support, Anti-Spy ware packages, Apple Macintosh OS 9 and X. Blackberry Configuration and Tethering for VPN access. Familiarity with Windows Mobile, Palm Treo, IPhone, and VOIP, Networking: TCP/IP, Citrix. Compass Center Works, Active Directory Management, Wireless & PDA support Blackberry Email /Outlook/Lotus Notes Enterprise Configuration and Tethering), 802.11 10/100 LAN, WAN VOIP Cisco, Global Net Client VPN, Break Fix Experience, and Audio/Video equipment and conference room setup. Setup & troubleshooting of mobile phones such as Blackberry, iPhone, iPad, & Android devices.