Kaiser Permanente
Senior Manager of Service Delivery - Contact Center Technology
National Data Corporation Mar 1978 - Oct 1992
Operations Manager
Education:
University of La Verne
Bachelors, Bachelor of Arts, Business Administration
Skills:
Process Improvement Technical Support Contact Center Operations Workforce Management Program Management Data Analysis Technology Support Administration and Use of Various Contact Center Peripheral Systems Management Visio Business Process Business Analysis Leadership Call Centers Vendor Management Software Documentation Change Management