Q2ebanking - Austin, Tx since Mar 2012
Escalation Manager
Q2ebanking - Austin, Tx Jul 2011 - Mar 2012
Support Analyst Team Lead
Q2ebanking - Austin, Tx Apr 2011 - Jul 2011
Support Analyst
Broadview Security Jan 2009 - Jan 2010
Builder Support Representative
Unisys Jul 2008 - Jan 2009
Software Administrator
Education:
Austin Community College 1996 - 2011
Texas State University 2011 - 2011
St.edward's University 2004 - 2010
Skills:
Business Analysis Software Documentation Databases Management Program Management Customer Service Software Development Technical Support Sql Networking Disaster Recovery Microsoft Sql Server Testing Quality Assurance Customer Escalation Management Escalation Resolution Troubleshooting Training Enforcement Analysis Banking Technologies Active Directory