United Airlines Jun 2011 - Sep 2016
Senior Analyst- Contact Center Service Recovery
St Charles Parks and Recreation Sep 2009 - Sep 2014
Teen Center Supervisor
United Airlines May 2010 - Jun 2011
Staff Specialist- Contact Center Quality
United Airlines Feb 2002 - May 2010
Revenue Management Demand Planner and Inventory Analyst
St. Charles Community Unit School District 303 Oct 2005 - May 2007
Substitute Teacher
Education:
Brennan School of Business, Dominican University 2006 - 2008
Master of Business Administration, Masters, International Business
Dominican University 1981 - 1985
Bachelors, Bachelor of Arts, Communications
Skills:
Leadership Training Management Aviation Airports Call Centers Customer Service Strategy Customer Experience Revenue Analysis Sales Commercial Aviation Call Center Marketing Six Sigma Business Process Improvement Operations Management Project Management Sabre Negotiation Team Building Customer Satisfaction Travel Planning Reporting and Analysis Transportation Microsoft Office Microsoft Powerpoint Microsoft Excel Microsoft Word Team Leadership Coaching International Travel Travel and Tourism Call Monitoring Employee Rewards Programs Employee Recognition Concact Center Software Regulatory Guidelines Airline Reservations Emergency Procedures Teamwork Business Travel Tourism Airlines Process Improvement
Interests:
Social Services Children Environment Education Poverty Alleviation Human Rights Arts and Culture
Languages:
French
Certifications:
Lean Six Sigma Gb First Aid, Cpr, Aed Itil Foundation In It Service Management Kcs Foundation
The hiring reverses a trend toward outsourcing computer jobs at GM. But spokeswoman Julie Huston-Rough said most carmakers strike a balance between doing computer work in the company and hiring outside firms.
Date: Oct 09, 2012
Category: Business
Source: Google
General Motors hiring up to 500 people to staff computer center in Austin, Texas
Currently most of GMs information technology is contracted out to other companies, spokeswoman Julie Huston-Rough said. The work now done in-house focuses on keeping the company running rather than new technology, she said.
General Motors Co. already has operations in Austin and has begun hiring, spokeswoman Julie Huston-Rough said. She could not say how many centers GM will open or if there will be layoffs elsewhere. Other sites have not yet been picked, she said.