Kristina K Robinson

US Patent:

20070133780, Jun 14, 2007

Filed:

Dec 9, 2005

Appl. No.:

11/298001

Inventors:

Earl Berner - Wylie TX, US
Kristina Robinson - San Antonio TX, US
Mark Magnusson - Mount Prospect IL, US
Jason Porter - Frisco TX, US
James Rushing - McKinney TX, US
Mark Welch - San Antonio TX, US

International Classification:

H04M 3/00
H04M 5/00

US Classification:

379265010

Abstract:

Methods and apparatus to handle support contacts in a call center are disclosed. An example method for handling a first contact to a support center includes receiving the first contact from a first person, receiving a first identifier associated with the first person, analyzing contact details for a second contact associated with a second identifier associated with a second person different from the first person to determine if a problem associated with the first identifier exists, and indicating that a problem associated with the first identifier exists if the contact details for the second contact associated with the second identifier indicate that a problem associated with the first identifier exists.