Larry R Miner

US Patent:

8213911, Jul 3, 2012

Filed:

Jan 28, 2009

Appl. No.:

12/320517

Inventors:

Mark J. Williams - North Canton OH, US
Eric I. Camulli - Copley OH, US
Larry Miner - Bath OH, US

Assignee:

Virtual Hold Technology LLC - Akron OH

International Classification:

H04M 3/42

US Classification:

4554141, 37921001, 705 5

Abstract:

A mobile communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the mobile communication device to communicate with the call center through the exchange of data. The mobile communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The mobile communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. For example, one queue may be related to billing and another queue may be related to another aspect of customer service. The user may then request the expected wait time in the selected queue for receiving a call-back from the communication system.

US Patent:

20100190476, Jul 29, 2010

Filed:

Jan 28, 2009

Appl. No.:

12/320516

Inventors:

Mark J. Williams - North Canton OH, US
Eric I. Camulli - Copley OH, US
Larry Miner - Bath OH, US

International Classification:

H04M 3/42

US Classification:

4554141, 37921001

Abstract:

A communication system for receiving incoming communications from mobile communication devices and for initiating a call-back is disclosed. The communication system receives incoming communications from a mobile communication device, such as data requests. The data requests may be for a list of providers or companies and for a list of corresponding queues related to customer services, such as billing, for example. Further, the communication system typically includes components and queues for initiating a call-back sequence to a communication receiving device and placing an identifier associated with the communication receiving device in a user-selected queue. The communication system also determines the wait time in a queue and places an outgoing call to the communication receiving device. Also, a method for initiating a call-back to a communication receiving device is disclosed. The method includes receiving data from a mobile communication device and placing an identifier associated with a communication receiving device in a user-selected queue. The method further includes determining and sending the expected wait time in the queue to the mobile communication device. If a call back request is received from the mobile communication device, a call back to the communication receiving device is placed based upon the assigned placeholder in the queue.

US Patent:

20120196578, Aug 2, 2012

Filed:

Apr 13, 2012

Appl. No.:

13/446758

Inventors:

Mark J. Williams - North Canton OH, US
Eric I. Camulli - Copley OH, US
Larry Miner - Bath OH, US

International Classification:

H04W 4/00
H04W 88/02

US Classification:

4554141, 455566

Abstract:

A mobile communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the mobile communication device to communicate with the call center through the exchange of data. The mobile communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The mobile communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider.

US Patent:

20120288075, Nov 15, 2012

Filed:

Apr 13, 2012

Appl. No.:

13/446923

Inventors:

Mark J. Williams - North Canton OH, US
Eric I. Camulli - Copley OH, US
Larry Miner - Bath OH, US
Rob Brazier - Akron OH, US

International Classification:

H04M 11/00
H04M 3/42

US Classification:

379 9317, 37920102

Abstract:

A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment of a system and method for managing, directing, and queuing communication events may also communicate contextual data between a communication device and a communication system.

US Patent:

20120295596, Nov 22, 2012

Filed:

May 24, 2012

Appl. No.:

13/479870

Inventors:

Eric I. Camulli - Copley OH, US
Mark J. Williams - North Canton OH, US
Larry Miner - Bath OH, US

International Classification:

H04W 4/00

US Classification:

4554141

Abstract:

Embodiments of a system and method are disclosed for initiating a call-back sequence using image technology. Embodiments include capturing an image using an image sensor, sending the captured image to a communication system, searching a database of images for persons corresponding to the captured image, sending a request in a data format to the communication system for a connection with the persons, receiving an identification of active queues, displaying an indication of the active queues on a display screen using a session queuing component, obtaining a user selection of a queue as a selected queue using the session queuing component, sending a request to the communication system in a data format for expected wait time, receiving the expected wait time from the communication system, and sending a confirmation to the communication system in a data format for a call-back.

US Patent:

20130243180, Sep 19, 2013

Filed:

Sep 14, 2012

Appl. No.:

13/619629

Inventors:

Mark J. Williams - North Canton OH, US
Eric I. Camulli - Copley OH, US
Larry Miner - Bath OH, US
Rob Brazier - Akron OH, US

International Classification:

H04M 3/523

US Classification:

37926601

Abstract:

A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment may also communicate contextual data between a communication device and a communication system, including information associated with the user of the communication device and information used to assist, instruct, or solve a user's problem.

US Patent:

20130251139, Sep 26, 2013

Filed:

Sep 14, 2012

Appl. No.:

13/620048

Inventors:

Mark J. Williams - North Canton OH, US
Eric I. Camulli - Copley OH, US
Larry Miner - Bath OH, US
Rob Brazier - Akron OH, US

International Classification:

H04M 3/523

US Classification:

37926602

Abstract:

A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment may also communicate contextual data between a communication device and a communication system, including information associated with the user of the communication device and information used to assist, instruct, or solve a user's problem.

US Patent:

20160373582, Dec 22, 2016

Filed:

Jun 30, 2016

Appl. No.:

15/199945

Inventors:

Mark J. Williams - North Canton OH, US
Eric I. Camulli - Copley OH, US
Larry Miner - Bath OH, US
Rob Brazier - Akron OH, US

Assignee:

Virtual Hold Technology, LLC - Akron OH

International Classification:

H04M 3/523

Abstract:

A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment of a system and method for managing, directing, and queuing communication events may also communicate contextual data between a communication device and a communication system.