Michael A Bates

US Patent:

7606358, Oct 20, 2009

Filed:

Jun 23, 2008

Appl. No.:

12/214899

Inventors:

Faith McGary - Bethlehem PA, US
Harold Robinson - East Stroudsburg PA, US
Alan Sunners - Coopersburg PA, US
Michael Bates - Worthington OH, US

International Classification:

H04M 3/493
H04M 3/523
G06F 12/00
G06F 17/30

US Classification:

37921801, 37920715, 37926509, 37926511, 37926513, 4554143, 707 1, 707 10, 707200

Abstract:

A personalized assistance system for a user of a mobile device including a first database having a digital file library associated with the user, where the digital file library includes at least one digital file supplied to the first database by the user. An identification code uniquely associated with the mobile device is transmitted to the personalized assistance system, when the user calls the system. A customer service representative terminal is coupled to the database, where the identification code prompts automatic retrieval of at least a portion of the digital file library to the customer service representative terminal in response to processing of the identification code, the customer service representative terminal searching the digital file library in response to a user query to locate a designated digital file from the user's digital file library and causing the delivery of the digital file to a desired destination indicated by the user.

US Patent:

8325904, Dec 4, 2012

Filed:

Aug 14, 2008

Appl. No.:

12/228672

Inventors:

Michael Bates - Worthington OH, US
Alan Sunners - Coopersburg PA, US
Faith McGary - Bethlehem PA, US
Christine Baumeister - Schwenksville PA, US
Harold Robinson - East Stroudsburg PA, US
Xavier Riley - Center Valley PA, US

Assignee:

Grape Technology Group, Inc. - Bethlehem PA

International Classification:

H04M 3/493
G06F 17/30

US Classification:

37921801, 4554141, 707705

Abstract:

A method for providing directory assistance, including receiving at least one request from a requester for an un-listed contact information, where the un-listed contact information is stored in one of a plurality of carrier databases. A request is generated to a third party for the un-listed contact information, where the third party is in contact with the carriers, one of which has the un-listed contact information. A notification is received from the third party indicating that the un-listed contact information has been retrieved by said third party and a message is sent to the un-listed contact information, through the third party, indicating that the requester is trying to contact them.

US Patent:

8335307, Dec 18, 2012

Filed:

Feb 9, 2009

Appl. No.:

12/367685

Inventors:

Faith McGary - Bethlehem PA, US
Xavier Riley - Center Valley PA, US
Michael Bates - Worthington OH, US
Scott DeNardo - Bethlehem PA, US

Assignee:

Grape Technology Group, Inc. - Bethlehem PA

International Classification:

H04M 3/42

US Classification:

37921801, 37921301

Abstract:

A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

US Patent:

8526594, Sep 3, 2013

Filed:

Aug 30, 2012

Appl. No.:

13/598868

Inventors:

Faith McGary - Bethlehem PA, US
Xavier Riley - Center Valley PA, US
Michael Bates - Worthington OH, US
Scott DeNardo - Bethlehem PA, US

Assignee:

Grape Technology Group, Inc. - Bethlehem PA

International Classification:

H04M 3/42

US Classification:

37921801, 37921301

Abstract:

A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

US Patent:

20080215442, Sep 4, 2008

Filed:

Feb 20, 2008

Appl. No.:

12/070725

Inventors:

Faith McGary - Bethlehem PA, US
Michael Bates - Worthington OH, US
Alan Sunners - Coopersburg PA, US

International Classification:

G06Q 30/00

US Classification:

705 14

Abstract:

A method for enhanced commercial activities to a mobile device user includes providing a user with an application for use on a mobile wireless device and receiving an incoming communication from the wireless device via the application at an enhanced services platform of a directory assistance center. Stored account information, associated with the user is retrieved and a coded information is received from the wireless device, where the coded information is generated by the application based on input uploaded onto the wireless device by the user obtained from any one of the group selected from a product advertisement, a product price tag and digital image of a product. The coded information is parsed at the enhanced services platform, options are retrieved related to a product corresponding to the coded information and the user is provided with options relating to the product.

US Patent:

20090077033, Mar 19, 2009

Filed:

Apr 3, 2008

Appl. No.:

12/080576

Inventors:

Faith McGary - Bethlehem PA, US
Michael Bates - Worthington OH, US
Alan Sunners - Coopersburg PA, US

International Classification:

G06F 17/30

US Classification:

707 3, 707E17108

Abstract:

A method for providing search results in response to a web based query includes receiving incoming communications each configured to generate a user profile, along with input from the users to set preferences. Tracked web activity history from the plurality of users are stored in the profiles. The tracked histories are analyzed in combination with their preferences and at least one group profile for users having similar preferences is generated. When additional web based queries are received, search results are provided where the results are affected by the tracked web activity history from the users with similar stored preferences in the group profile to the user making the additional web based query.

US Patent:

20090103707, Apr 23, 2009

Filed:

Sep 15, 2008

Appl. No.:

12/283739

Inventors:

Faith McGary - Bethlehem PA, US
Michael Bates - Worthington OH, US
Robert Pines - New York NY, US

International Classification:

H04M 3/42

US Classification:

37921801

Abstract:

An identification services system having a database module configured to support an account for a subscriber having at least one identification code relating to the subscriber. A services platform allow the subscriber of the account to map any one of a plurality of objects and locations to the account, each having a unique identifier such that information corresponding to the objects and location is provided for storage in the database module using the account. The identification code and the unique identifiers are communicated to the services platform and are associated to the subscriber account. A response platform communicates with the subscriber, providing updated advertising information to the subscriber based on the information received corresponding to the objects and locations.

US Patent:

20130198178, Aug 1, 2013

Filed:

Jul 27, 2012

Appl. No.:

13/560287

Inventors:

Faith McGary - Bethlehem PA, US
Michael Bates - Worthington OH, US
Alan Sunners - Coopersburg PA, US

International Classification:

G06F 17/30

US Classification:

707733

Abstract:

A method for providing search results in response to a web based query includes receiving incoming communications each configured to generate a user profile, along with input from the users to set preferences. Tracked web activity history from the plurality of users are stored in the profiles. The tracked histories are analyzed in combination with their preferences and at least one group profile for users having similar preferences is generated. When additional web based queries are received, search results are provided where the results are affected by the tracked web activity history from the users with similar stored preferences in the group profile to the user making the additional web based query.

Address:

2552 Wedglea Dr, Dallas, TX 75211

Phone:

(214)4183443

VIN:

JN1CY0AP5AM910712

Make:

INFINITI

Model:

M35

Year:

2010