Michael A Burrows

Michael Burrows

Known for:

Burrows–Wheeler transform
Burrows Wheeler 1994
cite doi 10.1016/j.tcs.2009.07.016

Position:

Computer scientist

Academic degree:

Philosophiae Doctor

Ascribed status:

Fellow of the Royal Society

Skill:

C++

Michael Burrows

Michael Burrows (Artist)

Michael Burrows (Bishop)

Founder, C.e.o.- Man-Up Mentoring, Inc.

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Position:

Owner,C.E.O. at Man Up Mentoring, Incorporated, political stratagist at Cabonbale Illinos, Spiritual Advisor for the chapter at Megiste Arete Christian Farternity Inc.

Location:

Carbondale, Illinois

Industry:

Nonprofit Organization Management

Work:

Man Up Mentoring, Incorporated - Carbondale, Illinois since Jun 2011
Owner,C.E.O.
Cabonbale Illinos - Carbondale, Illinois since Jan 2011
political stratagist
Megiste Arete Christian Farternity Inc. - Carbondale, Illinois since 2010
Spiritual Advisor for the chapter
Illinois Department of Transportation (District 9) Jan 2012 - May 2012
Winter Tech Trainee
Southern Illinois University 2011 - 2012
Mentor

Education:

Southern Illinois University, Carbondale 2004 - 2010
Bachelorette, Political Science John A. Logan College 2001 - 2003
Associate of Science, Criminal Justice

Chief Executive Officer

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Industry:

Civil Engineering

Work:

Vice President Of Technology, Interaction Routing And Dialer Enterprise Contact Center Services

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Location:

Virginia Beach, VA

Industry:

Information Technology And Services

Work:

Wells Fargo
Vice President of Technology, Interaction Routing and Dialer Enterprise Contact Center Services
Wells Fargo Jul 2013 - Nov 2016
Technology Manager Outbound Dialer Platform Engineering
Bank of America Jan 2011 - Jul 2013
Vice President Business Support Manager Ii
Bank of America Jun 2008 - Jan 2011
Vice President Consultant Systems Engineer
Pra Group (Nasdaq: Praa) May 2006 - May 2008
Assistant Vice President of Call Center Technology Strategies and Reporting

Education:

Bloomsburg University of Pennsylvania 1993 - 1997
Bachelors, Bachelor of Science, Computer Science Liberty University
Master of Business Administration, Masters

Skills:

Business Analysis
Project Management
Leadership
Perl
Strategic Planning
Sharepoint
Critical Thinking
Data Analysis
Database Administration
Partner Relationship Management
Predictive Dialers
Process Improvement Projects
Team Building
Operations Management
Budgeting
Call Routing
Contact Centers
Technology Management
Strategic Roadmaps
Avaya Ip Telephony
Call Center Technology and Architecture
Unix/Linux Shell Programming
Perl Prgramming
Microsoft Sql Development and Analysis
Sybase Sql Development
Integration
Call Centers
Sdlc
Process Improvement
Change Management
Requirements Analysis
Call Center
Microsoft Sql Server
Analysis
Start Ups
Risk Management
Business Intelligence
Vendor Management
Architecture
Program Management
Management
Analytics
Data Center
Team Leadership
Avaya
Databases
Troubleshooting
Telecommunications
Visio
Enterprise Software
Testing
Strategy
Access
Disaster Recovery
Project Planning
Data Warehousing
It Management
It Strategy
Ivr
Software Project Management
Enterprise Architecture
Business Process
Pmo
Consulting
Problem Solving
Research
Business Management
Business Development
Negotiation
Analytical Reasoning
Dialer Management
Shell Scripting
Genesys
Stress Testing
Load Testing
Offshore Resource Management
Regulatory Compliance
Software Systems Engineering
Software Updates
Unix
Red Hat Linux
Sql Server
Sql Sybase
Microsoft Visio
Microsoft Project
Awk
Ucce
Aix Administration
Cisco Routers
Product Lifecycle Management
Staff Development
Staff Training

Certifications:

Genesys Certified Professional System Consultant Outbound Voice
Genesys Certified Professional System Consultant Inbound Voice
Mosaix/Avaya Esp Dialer Engineer
Genesys
Mosaix/Avaya

Michael Carl Burrows

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Michael Burrows Chesapeake, VA

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Work:

Bank of America

2011 to 2000
Vice President Business Support Manager II Bank of America

2008 to 2011
Vice President Consultant Systems Engineer Portfolio Recovery Associates

2006 to 2008
Assistant Vice President of Call Center Technology Strategies and Reporting MBNA America Bank, N.A., TeleServices Division

2005 to 2006
Technology Development and Integration Manager MBNA America Bank, N.A., TeleServices Division

2000 to 2005
Call Center Technical Operations Manager MBNA America Bank, N.A., TeleServices Division

1997 to 2000
Senior Reporting and Support Specialist AstraZeneca
Wilmington, DE
1997 to 1998
PC Hardware Specialist/Consultant, Object and Objectives Rice and Holman Enterprises
Pennsauken, NJ
1997 to 1997
PC LAN Specialist Office of Information Services, State of Delaware
Dover, DE
1995 to 1997
Intern

Education:

Skills:

* UNIX - HPUX and AIX shell scripting (15 years), Perl Scripting (1 year) * LINUX - Red Hat Enterprise Linux (3 years) * SQL (Sybase) (10 years), SQL (Microsoft SQL server) (10 years) * Avaya Predictive Dialing Systems - Mosaix 12, Proactive Contact 3.0 and 4.X (15 years) * Avaya CMS (1 year) * Project Management (13 years) * Outbound Telephony services and dialer switch configuration (15 years) * Microsoft Project (3 years), Microsoft Visio (7 years)