Michael J Everett

US Patent:

8650589, Feb 11, 2014

Filed:

Jan 8, 2007

Appl. No.:

11/620751

Inventors:

Catherine Wood - Chicago IL, US
Daniel P. Malee - Wheaton IL, US
Jeffrey Dicks - Chicago IL, US
Michael Everett - O Fallon MO, US
Srinidhi Subbarao - Rolling Meadows IL, US

Assignee:

AT&T Intellectual Property I, LP - Atlanta GA

International Classification:

H04N 7/16
H04N 7/173
H04L 12/28
G06F 1/24

US Classification:

725 30, 725 46, 725134, 713169, 713175, 380285

Abstract:

A system for monitoring order fulfillment of telecommunication services is disclosed. An apparatus that incorporates teachings of the present disclosure may include, for example, a monitoring system having a controller element that submits a correlation ID to a service orchestration system (SOS) that manages one or more order fulfillment systems (OFSs) that collectively fulfill a select one of a plurality of telecommunication service orders according to a plurality of intermediate fulfillment steps, receives from the SOS information associated with the plurality of intermediate fulfillment steps tagged with the correlation ID, records said information according to the correlation ID, and collects correlated fulfillment activity for the plurality of telecommunication service orders from a plurality of iterations of the foregoing steps. Additional embodiments are disclosed.

US Patent:

20150334432, Nov 19, 2015

Filed:

Jul 27, 2015

Appl. No.:

14/809946

Inventors:

- Atlanta GA, US
DANIEL P. MALEE - Wheaton IL, US
JEFFREY DICKS - Chicago IL, US
MICHAEL EVERETT - O Fallon MO, US
SRINIDHI VENKATA SUBBARAO - Sunnyvale CA, US

International Classification:

H04N 21/258
H04N 21/643
H04N 21/6334
H04N 21/426
H04N 21/443

Abstract:

A system for monitoring order fulfillment of telecommunication services is disclosed. An apparatus that incorporates teachings of the present disclosure may include, for example, a monitoring system having a controller element that submits a correlation ID to a service orchestration system (SOS) that manages one or more order fulfillment systems (OFSs) that collectively fulfill a select one of a plurality of telecommunication service orders according to a plurality of intermediate fulfillment steps, receives from the SOS information associated with the plurality of intermediate fulfillment steps tagged with the correlation ID, records said information according to the correlation ID, and collects correlated fulfillment activity for the plurality of telecommunication service orders from a plurality of iterations of the foregoing steps. Additional embodiments are disclosed.

US Patent:

20140123167, May 1, 2014

Filed:

Jan 6, 2014

Appl. No.:

14/147869

Inventors:

- Atlanta GA, US
Daniel P. Malee - Wheaton IL, US
Jeffrey Dicks - Chicago IL, US
Michael Everett - O Fallon MO, US
Srinidhi Subbarao - Rolling Meadows IL, US

Assignee:

AT&T Intellectual Property I, LP - Atlanta GA

International Classification:

H04N 21/6334
H04N 21/258

US Classification:

725 25

Abstract:

A system for monitoring order fulfillment of telecommunication services is disclosed. An apparatus that incorporates teachings of the present disclosure may include, for example, a monitoring system having a controller element that submits a correlation ID to a service orchestration system (SOS) that manages one or more order fulfillment systems (OFSs) that collectively fulfill a select one of a plurality of telecommunication service orders according to a plurality of intermediate fulfillment steps, receives from the SOS information associated with the plurality of intermediate fulfillment steps tagged with the correlation ID, records said information according to the correlation ID, and collects correlated fulfillment activity for the plurality of telecommunication service orders from a plurality of iterations of the foregoing steps. Additional embodiments are disclosed.