Michael J Witt

US Patent:

20170053225, Feb 23, 2017

Filed:

Jun 30, 2016

Appl. No.:

15/199840

Inventors:

- Morris Plains NJ, US
Dennis P.L. Belletti - London, CA
Michael L. Witt - Lawrenceburg IN, US
Shawn M. Gold - Richmond, CA

International Classification:

G06Q 10/06
G06F 3/0484

Abstract:

A method includes obtaining information associated with a service provider's activities with respect to a computing system. The method also includes identifying multiple key performance indicator (KPI) scores using the information, where the KPI scores are associated with different characteristics of the service provider's activities with respect to the computing system. The method further includes identifying an overall score for the service provider using the KPI scores and weights associated with the KPI scores. In addition, the method includes generating a graphical display containing the overall score and/or one or more of the KPI scores. The characteristics of the service provider's activities could include multiple characteristics related to contractual requirements of a service agreement and multiple characteristics related to performance characteristics of computing devices and computing networks in the computing system.

US Patent:

20170054816, Feb 23, 2017

Filed:

Jun 30, 2016

Appl. No.:

15/199446

Inventors:

- Morris Plains NJ, US
Michael L. Witt - Lawrenceburg IN, US
Dennis P.L. Belletti - London, CA
Shawn M. Gold - Richmond, CA

International Classification:

H04L 29/08
H04L 12/24

Abstract:

A method includes obtaining information associated with a service provider's activities with respect to a computing system, where the service provider's activities include changes to the computing system. The method also includes identifying a specified time period and generating a graphical display containing a service roadmap. The service roadmap identifies one or more of the changes to the computing system that have occurred or will occur within the specified time period. The method further includes, in response to a user selection of one of the changes to the computing system in the service roadmap, updating the graphical display to include additional information about the selected change to the computing system. The characteristics of the service provider's activities could include multiple characteristics related to contractual requirements of a service agreement and multiple characteristics related to performance characteristics of computing devices and computing networks in the computing system.