Michelle Lynn Hamilton

US Patent:

20010054825, Dec 27, 2001

Filed:

Jan 26, 2001

Appl. No.:

09/771386

Inventors:

Scott Hamilton - Austin TX, US
Michelle Hamilton - Austin TX, US

International Classification:

E05B015/02

US Classification:

292/340000

Abstract:

A doorjamb strengthening device comprising an interior metal plate (), a primary interior cylindrical reinforcing member (), an aperture (), a secondary cylindrical reinforcing member (), an exterior metal plate (), a primary exterior cylindrical reinforcing member (), and a secondary exterior cylindrical connecting member (). First metal plate is fastened to second metal plate by an interference fit between said primary interior cylindrical reinforcing member and said primary exterior cylindrical reinforcing member and said secondary interior cylindrical connecting member and said secondary exterior cylindrical connecting member.

US Patent:

20130163746, Jun 27, 2013

Filed:

Dec 21, 2012

Appl. No.:

13/725664

Inventors:

Matthew J. Wick - Centennial CO, US
Michelle Hamilton - Englewood CO, US

International Classification:

H04M 3/51

US Classification:

37926514, 37926502, 37926511

Abstract:

Systems, methods, apparatuses, and computer-readable media for voice response unit optimization are presented. Embodiments of the invention relate to providing a user with the ability to specify actions within a voice response unit (VRU). The specified actions may involve transferring a caller to a customer service representative (CSR) rather than following a pre-determined VRU call flow. In addition, users can specify how forced transfers can be routed: (1) stand alone (e.g., routing the call to the first call center), (2) shared service (e.g., routing the call to a second call center or the first call center based on the first call center's business hours or other factors), or (3) full service (e.g., routing the call to the second call center). The forced transfers can consider routing factors (e.g., call center hours of operation, wait time, skill set of CSRs).