Jun 2012 to 2000 Director / Contact Center and In House Mobile CommunicationsUniversity of Southern California Los Angeles, CA Oct 2009 to Jun 2012 Associate Director-Manager / Student Services Contact Centerarvato direct services, GmbH
May 2007 to May 2009 Project Management / Workforce ManagementFannie May Candies Chicago, IL Apr 2004 to May 2006 Key Account Manager / Corporate and Fundraising DivisionFannie May Candies Chicago, IL Jan 1999 to Apr 2004 Divisional Manager - Contact Center Manager / Mail Order DivisionStar Tickets Plus, Inc Grand Rapids, MI Oct 1997 to Oct 1998 Contact Center ManagerUniversal Insurance Services Grand Rapids, MI May 1989 to Oct 1997 Supervisor of Work Flow and Communications
Education:
Davenport University Grand Rapids, MI Sep 1986 to Jun 1990 Bachelor in Business Administration
Jan 2006 to Dec 2008 Program ManagerMSXI / Ford Motor Co Detroit, MI Oct 2000 to Aug 2005 Project Coordinator - Ford Hydrogen Fuel Cell ProgramThomas Goodfellow, Inc Dearborn, MI Jul 1995 to Oct 2000 ControllerCity of Detroit Waste Water Facility Detroit, MI Jan 1997 to Jun 1998 Project Manager
Education:
New Horizons Computer Learning Centers Troy, MI 2010 Project ManagementWalsh College Troy, MI 1993 to 1995 Bachelor of Business Administration in FinanceOakland Community College Royal Oak, MI 1990 to 1992 pre-Walsh transfer program
Isbn (Books And Publications)
Data Processing and Management Information Systems
Lowell Music Magnet Elementary School Duluth MN 1943-1950, Hanover Elementary School Burgettstown PA 1958-1963, Burgettstown High School Burgettstown PA 1963-1970