Credit Acceptance
Customer Service Manager
Credit Acceptance Oct 2011 - Jun 2014
Customer Service Supervisor
Express Scripts May 2008 - Oct 2011
Rtl Supervisor
Express Scripts Nov 2007 - May 2008
Resolution Team Leader
Express Scripts Apr 2004 - Nov 2007
Customer Service Representative
Education:
University of Phoenix 2006 - 2008
Bachelors, Management, Human Services
College of So. Nv High School East 2000 - 2002
Associates, Applied Science
Skills:
Team Building Customer Service Process Improvement Call Centers Leadership Customer Satisfaction Training Team Leadership Management Performance Management Supervisory Skills Healthcare Microsoft Office Time Management Forecasting Outlook Project Management Employee Training Powerpoint Teamwork Payroll Microsoft Excel Coaching Data Entry Employee Relations Strategic Planning Quality Assurance Hiring Leadership Development Microsoft Word Insurance Recruiting Data Analysis Staff Development Public Speaking Troubleshooting Customer Experience Telephone Skills Account Management Team Management Interviews Project Planning Retail