Florida Hospital Physician Group Apr 2015 - Oct 2017
Human Resources Manager
Florida Hospital Tampa Apr 2015 - Oct 2017
Human Resources Director
Pims Mar 1, 2010 - Apr 2015
Human Resources Manager
Coverdell Apr 2005 - Mar 2010
Senior Account Manager
Apr 2005 - Mar 2010
Director of Human
Education:
University of South Florida 2011 - 2011
The University of Alabama 2001 - 2004
Bachelors, Bachelor of Arts, Advertising, Business, Communication
Skills:
Employee Relations Customer Relations Account Management Customer Service Billing Recruiting Employee Benefits Medical Billing Human Resources Applicant Tracking Systems Invoicing Performance Management Hris Onboarding Call Centers Benefits Administration Leadership Management Sales Strategic Planning Training Talent Acquisition Marketing Human Resources Information Systems Customer Relationship Management
Nov 2014 to 2000 Customer service representativeArtisan Foods and Bakery Caf Roswell, GA May 2012 to Jun 2014 Assistant Manager2-3 homes Manhattan, KS Aug 2009 to Dec 2011 Nanny/Caregiver
Education:
Kansas State University May 2009 to Dec 2011 EconomicsNorth Springs Charter High School May 2005 to 2009 diploma in communication
Skills:
Proven written and oral communication skills; Proficient in managing business correspondence; Ability to organize personal work priorities; Knowledge of filing and updating records; Ability to make travel and accommodation arrangements; Light bookkeeping; knowledge General office procedural knowhow; Ability to work independently and as part of a team; Ability to type at least 45 WPM; Excellent organizational skills; Expert in handling office equipment; Internet savvy with expertise in Microsoft Office Suite Excellent customer service orientation; Ability to research and analyze data effectively; Exceptional attention to detail and interpersonal skills Strong ability to use standard business software and applications Demonstrated ability to remain self motivated at all times Able to manage stress Flexible in working hours. Attract potential customers by answering product and service questions. Suggest information about other products and services. Open customer accounts by recording account information. Maintain customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintain financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information. Contribute to team effort by accomplishing related results as needed. Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.