Prudential Financial
Process Management Specialist
Prudential Financial Jun 2013 - Jun 2015
Post Issue Case Manager
Prudential Financial Jun 2009 - Jun 2013
Customer Service Specialist
Prudential Financial Feb 2003 - Feb 2009
Process Management Analyst
Prudential Financial Jun 1998 - Feb 2003
Customer Service Consultant
Education:
Excelsior College 2017 - 2020
Bachelors, Bachelor of Business Administration
Excelsior College 2013 - 2018
Bachelors, Bachelor of Business Administration
Excelsior College 2013 - 2016
Associates, Applied Science, Business
Orange Park High School 1978 - 1982
Skills:
Business Process Improvement Project Management Customer Service Management Process Improvement Microsoft Office Troubleshooting Call Centers Microsoft Excel Microsoft Powerpoint Employee Training Quality Assurance Mentoring New Hires Communication Skills Customer Satisfaction Customer Escalation Management Leadership Performance Management Customer Experience Powerpoint Insurance Business Analysis Risk Management Visio Coaching Subject Matter Experts Problem Management Business Relationship Management Financial Services Process Implementation