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Liberty Mutual Insurance
Customer Service Center Team Manager
Liberty Mutual Insurance
Bilingual Claims Service Supervisor
Liberty Mutual Insurance Apr 2017 - Sep 2018
Senior Bilingual Customer Service Supervisor, Customer Response Center
Liberty Mutual Insurance Jul 2015 - Apr 2017
Customer Service Supervisor, Customer Response Center
Liberty Mutual Insurance May 2010 - Jul 2015
Customer Service Specialist
Education:
Amberton University 2014 - 2018
Bachelors, Bachelor of Science, Human Relations, Business
Amberton University 2017 - 2018
The American College of Financial Services 2013 - 2014
Skills:
Customer Service Insurance Property and Casualty Insurance Team Building Life Insurance Leadership Sales Customer Retention General Insurance Underwriting Customer Satisfaction Management Commercial Lines Umbrella Insurance Training Marketing Casualty Microsoft Office Term Life Insurance Liability Time Management Microsoft Word Commercial Insurance Microsoft Excel Coaching Financial Services Claim Cold Calling Homeowners Process Improvement Casualty Insurance Fixed Annuities Risk Management Finance Human Resources Team Management Strategic Planning Account Management Recruiting Claims Management Project Management Negotiation Sales Management Microsoft Powerpoint Team Leadership Health Insurance Customer Experience Workers Compensation Social Media Banking
Languages:
English Spanish
Certifications:
Society of Certified Insurance Service Representatives Life Underwriter Training Council Fellow (Lutcf)
Goodwin Primary School New Braunfels TX 1984-1987, Frazier Elementary School New Braunfels TX 1987-1990, Canyon Middle School New Braunfels TX 1990-1993
Community:
Shawn Harkin, Tony Harkin, David Bohan
Biography:
Life
Living on the Little Rock Air Base since March of 2002. FINALLY had our first ...