Ozarks Regional Ymca
Director of Information Technology
Cox Medical Center Springfield Mo Apr 2012 - Feb 2015
Emergency Department Social Worker
Catholic Charities Springfield Apr 2012 - Feb 2015
Case Manager Supportive Services Veterans Families
T-Mobile Nov 2008 - Apr 2012
Csr
United States Marine Corps Jan 2004 - Nov 2008
0311 Rifleman
Education:
Missouri State University 2001 - 2011
Masters, Master of Social Work, History
Glendale High School 1998 - 2001
Skills:
Call Center Wireless Customer Retention Escalation Troubleshooting Sales Direct Sales Team Leadership Technical Support Training Customer Support Team Building Call Centers Customer Experience Telecommunications Leadership Teamwork Coaching Mobile Devices Cellular Communications Leadership Development Conflict Resolution Strategy Training Delivery Phone Etiquette Process Improvement Employee Training