Timothy A Price

US Patent:

6606374, Aug 12, 2003

Filed:

Oct 5, 1999

Appl. No.:

09/412325

Inventors:

Kenneth I. Rokoff - Potomac MD
John R. Ramsay - Herndon VA
J. Christopher Wiseman - Centreville VA
Timothy M. Price - Rockville MD

Assignee:

Convergys Customer Management Group, Inc. - Cincinnati OH

International Classification:

H04M 164

US Classification:

379 8816, 379 8817, 379 9312, 705 27

Abstract:

A system for recording an audio description of an item that may be offered for sale over the Internet makes use of an Interactive Voice Response (IVR) system. A user wishing to make an audio recording accesses the IVR system via a telephone or a computer, and interacts with the IVR system to record, edit and/or re-record the audio description of the item. The IVR system can then place the recorded audio description in one or more electronic data files on an Internet server. The data files can then be accessed, via the Internet, and played over user computers. The process of recording an audio description may also include a prompt for the user to input a predefined control number. Such a predefined control number could be assigned by an Internet content provider before the audio recording is created. The IVR system could then store the audio recording, on an Internet server, in a data file having a filename that reflects the control number. This would allow the content provider that originally assigned the control number to access the data file based its own the control number.

US Patent:

6650736, Nov 18, 2003

Filed:

Oct 23, 1998

Appl. No.:

09/176929

Inventors:

Nicholas K. Unger - Vienna VA
Timothy M. Price - Rockville MD
John R. Ramsay - Herndon VA
Dana N. Skaddan - Fairfax Station VA

Assignee:

Convergys Customer Management Group, Inc. - Cincinnati OH

International Classification:

H04M 164

US Classification:

379 8802, 379 69, 379 8816, 379 9201

Abstract:

A system and method for performing independent third party verification utilizes an automated system for posing questions to a customer and for recording and analyzing the customers responses to those questions. The system could include a voice synthesizer or an audio player for posing oral questions to a customer. The system could also include voice recognition capabilities to analyze a customers oral responses to questions. The system could also be provided with the capability to analyze a series of customer responses and to create an automated score to confirm or deny the verification process. The system could further include a live operator interface to allow a live operator to quickly review only the customers responses to a series of verification questions. The live operators analysis of the customer responses could be compared to the automated analysis as a further check on the verification process. Preferred embodiments would also include the means to access customer responses based on customer-specific information.

US Patent:

6718017, Apr 6, 2004

Filed:

Apr 9, 1999

Appl. No.:

09/288677

Inventors:

Timothy M. Price - Rockville MD
Nicholas K. Unger - Vienna VA
David E. Markle - McLean VA
John R. Ramsay - Herndon VA
Joshua T. Gray - Reston VA

Assignee:

Convergys Customer Management Group, Inc. - Cincinnati OH

International Classification:

H04M 165

US Classification:

379 8822, 379 8817, 37920103

Abstract:

A system and method allows a customer company to create, modify and control interactive voice response (IVR) applications from a remote location. In one embodiment, a first IVR application is used to develop, modify and/or control a second IVR application. The first IVR application could be accessed by telephone or by computer using any type of data communications network. In alternate embodiments, a customer can use a computer at the customers location to develop a new IVR application which is then downloaded to an IVR service providers equipment. Alternatively, a customer could use a computer to access an IVR system, and a graphical or audio/graphical interface can be used to develop a new IVR application, or to modify and/or control pre-existing IVR applications.

US Patent:

6744881, Jun 1, 2004

Filed:

Sep 6, 2000

Appl. No.:

09/656026

Inventors:

Timothy M. Price - Rockville MD

Assignee:

Convergys Customer Management Group, Inc. - Cincinnati OH

International Classification:

H04M 300

US Classification:

379308, 379 69, 37926501, 37926607

Abstract:

A system and method for providing an operator with automated calling functions allows the operator to be on the line when a customer call is placed so that a sales call can begin immediately if a customer answers the call. The system and method could be configured so that the operator can place calls automatically be selecting customers from customer call lists. The system and method may also allow the operator to cause a pre-recorded audio message to be played to a first customer, or the first customers answering machine, while the operator proceeds to a second customer call placed over a second telephone line.

US Patent:

6859524, Feb 22, 2005

Filed:

Jun 17, 2003

Appl. No.:

10/463557

Inventors:

Nicholas K. Unger - Vienna VA, US
Timothy M. Price - Rockville MD, US
John R. Ramsay - Herndon VA, US
Dana N. Skaddan - Fairfax Station VA, US

Assignee:

Convergys Customer Management Group. Inc - Cincinnati OH

International Classification:

H04M011/00

US Classification:

379 8816, 379 8818, 379 8801, 379 9201, 704273

Abstract:

A system and method for performing independent third party verification utilizes an automated system for posing questions to a customer and for recording and analyzing the customer's responses to those questions. The system could include a voice synthesizer or an audio player for posing oral questions to a customer. The system could also include voice recognition capabilities to analyze a customer's oral responses to questions. The system could also be provided with the capability to analyze a series of customer responses and to create an automated score to confirm or deny the verification process. The system could further include a live operator interface to allow a live operator to quickly review only the customer's responses to a series of verification questions. The live operator's analysis of the customer responses could be compared to the automated analysis as a further check on the verification process. Preferred embodiments would also include the means to access customer responses based on customer-specific information.

US Patent:

6928157, Aug 9, 2005

Filed:

Apr 8, 2004

Appl. No.:

10/820282

Inventors:

Timothy M. Price - Rockville MD, US

International Classification:

H04M003/00

US Classification:

379308, 379 69, 37926501, 37926607

Abstract:

A system and method for providing an operator with automated calling functions allows the operator to be on the line when a customer call is placed so that a sales call can begin immediately if a customer answers the call. The system and method could be configured so that the operator can place calls automatically be selecting customers from customer call lists. The system and method may also allow the operator to cause a pre-recorded audio message to be played to a first customer, or the first customer's answering machine, while the operator proceeds to a second customer call placed over a second telephone line.

US Patent:

8234119, Jul 31, 2012

Filed:

Jan 23, 2012

Appl. No.:

13/355840

Inventors:

Vishal Dhawan - Centreville VA, US
Timothy M. Price - Rockville MD, US

International Classification:

G10L 19/00

US Classification:

704270

Abstract:

A distributed voice applications system includes a voice applications rendering agent and at least one voice applications agent that is configured to provide voice applications to an individual user. A management system may control and direct the voice applications rendering agent to create voice applications that are personalized for individual users based on user characteristics, information about the environment in which the voice applications will be performed, prior user interactions and other information. The voice applications agent and components of customized voice applications may be resident on a local user device which includes a voice browser and speech recognition capabilities. The local device, voice applications rendering agent and management system may be interconnected via a communications network.

US Patent:

8401859, Mar 19, 2013

Filed:

Nov 10, 2010

Appl. No.:

12/943510

Inventors:

Vishal Dhawan - Centreville VA, US
Timothy M. Price - Rockville MD, US

International Classification:

G10L 23/00

US Classification:

7042701

Abstract:

A distributed voice applications system includes a voice applications rendering agent and at least one voice applications agent that is configured to provide voice applications to an individual user. A management system may control and direct the voice applications rendering agent to create voice applications that are personalized for individual users based on user characteristics, information about the environment in which the voice applications will be performed, prior user interactions and other information. The voice applications agent and components of customized voice applications may be resident on a local user device which includes a voice browser and speech recognition capabilities. The local device, voice applications rendering agent and management system may be interconnected via a communications network.