Leepfrog Technologies, Inc.
Client Services Manager
Pearson Sep 2012 - Mar 2014
Project Coordinator
Verizon Feb 2010 - Aug 2012
Training Developer
Verizon Jun 2006 - Dec 2008
Senior Consultant, Web Content
Mci Corporation Mar 2003 - Jun 2006
Senior Program Manager, Online Sales and Customer Service
Education:
University of Iowa 1990 - 1993
University of Iowa 1989 - 1991
Des Moines Area Community College 1987 - 1989
Associates, Associate of Arts
Des Moines Area Community College 1986 - 1989
Associates, Associate of Arts, Liberal Arts, Liberal Studies
Skills:
Program Management Process Improvement Training Telecommunications Project Management Strategy Management Crm Customer Service Visio Cross Functional Team Leadership Team Leadership Microsoft Office Call Centers Business Process Improvement Document Management Process Improvement Projects Customer Service Training Customer Support Leadership Content Management Online Content User Experience Internet Online Communications Google Analytics Google Adwords System Testing Online Services