Aaron T Tong

US Patent:

7911983, Mar 22, 2011

Filed:

Jul 29, 2005

Appl. No.:

11/194029

Inventors:

Labhesh Patel - San Francisco CA, US
Martin R. Eppel - Santa Clara CA, US
Mukul Jain - San Jose CA, US
Aaron Tong - San Jose CA, US

Assignee:

Cisco Technology, Inc. - San Jose CA

International Classification:

H04L 12/16

US Classification:

370259, 379199, 37920101

Abstract:

A computer includes a sound card and a processor that runs one or more applications that cause the processor to generate audio signals coupled to the sound card. The processor is operable to execute code that provides a graphical user interface which allows a user to selectively mute the audio signals associated with a set of the one or more applications. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

US Patent:

7970117, Jun 28, 2011

Filed:

Jul 18, 2005

Appl. No.:

11/184109

Inventors:

Shmuel Shaffer - Palo Alto CA, US
Shantanu Sarkar - San Jose CA, US
Labhesh Patel - San Francisco CA, US
Aaron Tong - San Jose CA, US
Martin R. Eppel - Santa Clara CA, US

Assignee:

Cisco Technology, Inc. - San Jose CA

International Classification:

H04M 5/00

US Classification:

37926501, 37926502, 37926511, 37926512, 37926604

Abstract:

A method for handling calls at an automatic call distributor includes receiving from a first caller a first call for distribution to one of a plurality of agents and receiving from the first caller a first request associated with the first call. The method includes linking the first request to one or more additional requests associated with one or more additional calls from one or more additional callers. The method also includes distributing for handling to a first agent of the plurality of agents the first call and the one or more additional calls associated with the one or more additional requests linked to the first request.

US Patent:

20110175822, Jul 21, 2011

Filed:

Jan 21, 2010

Appl. No.:

12/691304

Inventors:

Vincent Poon - South San Francisco CA, US
Kang Lee - San Jose CA, US
Aaron Tong - San Jose CA, US
Sung Fong Wu - Sunnyvale CA, US

International Classification:

G06F 3/041
G06F 3/033
G06F 3/048
G06K 9/62

US Classification:

345173, 715863, 382124

Abstract:

In an example embodiment, predefined gestures are used to provide an intuitive way to transfer objects between multi-touch devices. A first gesture, such as a pinching motion is used to select an object to transfer from a source device. A second gesture, such as a de-pinching gesture, is used to designate a destination for the object on a second device. Data associated with the initiator of the transfer, such as data representative of a fingerprint scan may be employed to match the source device with the destination device.