Aashish Varma

US Patent:

20170018015, Jan 19, 2017

Filed:

Jul 13, 2015

Appl. No.:

14/798299

Inventors:

Aashish Varma - San Francisco CA, US

International Classification:

G06Q 30/06

Abstract:

A method to facilitate electronic communications between a customer and directly to one or more employees of a merchant is proved by the present method and system. A customer uses a computing device, such as an internet-enabled phone, to conduct a search. One or more merchant links are provided in one or both of a map form or a list, with communication links to one or more employees. The customer can enter a question or comment directed at a particular employee, after which, the employee has a time period in which she is capable of transmitting an answer or other response. If the time period expires, the customer question is forwarded to a second employee, who may also have a time period in which to reply. The customer can communicate simultaneously with one or more employees at one or more merchants.