Vertex Fit Club
Owner
Cci - United States Oct 2015 - Mar 2016
Engagement Manager
Cci Apr 2015 - Oct 2015
Customer Service Supervisor
City of Winston-Salem Feb 2007 - Dec 2012
Contact Center Director
Teksystems Feb 2007 - Feb 2008
Consultant
Education:
Southern New Hampshire University 2014 - 2017
Masters, Project Management
University of North Carolina at Chapel Hill 2008 - 2009
Hacc, Central Pennsylvania's Community College 1981 - 1983
Skills:
Customer Service Call Center Operations Management Leadership Management Program Management Customer Satisfaction Performance Management Project Planning Project Management Budgets Team Building Negotiation Change Management Integration Employee Relations Leadership Development Recruiting Call Centers Training Marketing Strategy Cross Functional Team Leadership Human Resources Organizational Development Coaching Customer Retention Vendor Management Time Management Team Management Account Management Microsoft Office Team Leadership Strategic Planning Business Analysis Conflict Resolution Customer Experience Telecommunications Public Speaking Analysis Strategy Process Improvement Sales Payroll Employee Training Employee Engagement Marketing Fundraising Event Planning Nonprofits Consulting
Interests:
Children Economic Empowerment Environment Education Poverty Alleviation Disaster and Humanitarian Relief Human Rights
Truliant Federal Credit Union
Truservice Manager
Image Czar Communications
Remote Work Supervisor
Cci Apr 2015 - Mar 2016
Engagement Manager
City of Winston-Salem Jun 2007 - Dec 2012
Director
Teksystems Feb 2007 - Feb 2008
Consultant
Skills:
Program Management Customer Satisfaction Customer Service Quality Assurance Project Management Cross Functional Team Leadership Business Process Improvement